Hello, Jean -
Delonghi makes a number of different cappuccino machines. If you had stated the model number of the machine, I probably could have found you the manual for the homeowner's machine online.
I found a user's manual for the Delonghi ESAM5500. The manual has an illustration which shows where the grounds container for that machine is located. If the homeowner's cappuccino machine is not an ESAM5500, the grounds container for their machine may be in a similar location.
This is the link to the user manual for the Delonghi ESAM5500:
http://kavegepbolt.hu/shop_ordered/9160/pic/Saeco/DELONGHIESAM5500.pdf
It is a PDF document, so you will need Adobe Reader software (free).
Page 17 of the manual talks about how to clean the machine, including cleaning the grounds container. In the instructions part A9 (which is illustrated on Page 3 of the manual) is identified as the grounds container.
Just to be sure, if you can contact the homeowners, do so and ask them where the manual for their cappuccino machine manual is located, so you can refer to it and so that you do not accidentally damage the machine.
Best wishes.
SOURCE: Delonghi EAM 3400 keeps saying "Empty Grounds Container"
I think the microswitch that sensors the front door is not activated. Try to find it and "give it a massage" The machine resets the counter for the grounds container every time the door switch is activated.
Rgds
Michael
SOURCE: DELONGHI PERFECTA SAYS INSERT GROUNDS CONTAINER WHEN IT'S ALREADY INSERTED
Just had the same problem after washing my ESAM5500.
Seems that some water hot on the switch that is triggered when grounds container is inserted.
My solution was removing the bottom panel (5 screws if I remember correctly) and disconnect the green wire from the switch (there are three wires - green, ping and blue). When the green wire is disconnected, coffee maker thinks that grouns container is inserted all the time - even if it is removed.
In our case we were lucky. Grinder was blocked by the beans. This is what I have done with our Delonghi 5400. It looked fiddly but was quite simple really. I started from the back panel. Once back panel was removed I had access to 4 corner screws that remove both side panels. Now that give me access to 4 corner screws that hold top of the machine. I l also had to unscrew 5 screws that hold coffee container in place. 4 are visible once the coffee beans container is open, but the 5th is hidden in the middle of adjustment arm with a black cap on top.(adjusting how fine you grind). I used small sharp screwdriver to lift the cap. Once all are out I removed the top of the machine and then the funnely coffee container too. That exposed grinder assembly. Top of the grinder is actually loosely sitting in the lower part of grinder. Twisting it counter clock should release it I Think. Our was not budging, and I had to completely remove the grinder and detach motor but that is quite obvious too, and probably not needed. I just wasn't sure what I was doing. Our machine was out of warranty so... Would be nice if we had some schematics.
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