Paper is jaming put in new toner just three days ago. the paper feeds part away and then wraps around the roller. We have doubled checked our loading of the new toner cartridge.

If he means FUSER that is a very integral part of melting and keeping the toner in the paper. A bit vague... some fusers light up and then throw a code. Some continue its normal day but has a strip going down middle that the toner rubs off of ( not fused) Some don't even think anything is wrong because a piece of paper has wrapped around one of the rollers and somehow not creating a jam. Either way, unplug before entering. and if it's throwing a code include that on your feed back report.~~~~GO sloow and easy my friend~SC

go to youtube and watch the video on GBC ultima65 film loading. sounds like you are not using a threading card to load laminator. Manila File folders work great to load laminators Westco Laminating Svcs 405-324-6092

Clean your feed roller.

You can probably do it from your printer software or you can do it manually. Just wrap a damp clean cotton cloth around a ruler and do it yourself.

Hope that helps!

Good luck.

You need to clean the feed rollers. Open your HP Notification tray and check up some options. It's really intuitive so if you fiddle around a bit, you'll probably find an option to clean the feed rollers.

If not, dampen a cotton cloth and wrap it on a ruler and scrub the feed rollers yourself. Just look into the tray where you put papers and on the back you can find normally one feed roller on the right side. It's not that difficult.

Good luck.,

sounds like something jamed in the rollers like a pin etc

Check whether the fuser rollers are free turning. If the paper is stopped at the ejection roller, the ejection roller needs to be replaced.

Check the feed rollers, (IF you do a alot of printing), the feed rollers are slick with paper dust, and are causing the jam, You can clean tyhem by taking out the paper, and clean the roller with a cloth rag and some 409 cleaner. scrub the feed roller to remove the paper dust, then let the rollers dry, then re load paper and begin printng

give this a try

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
10. see alternative if the problem is still not solved.
    

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Check the path path by pulling out the cartidge/ drum unit, the tray(s), and check the fuser(hot, turn off the printer and let it cool!) in the rear of the printer there is an access door(green/ blue tabs show where to open and look:).   If your still showing jams sometimes a sensor (small black arm) is dirty (blow with compressed air), out of place, snagged, or faulty. 
 Blow compressed air around the arms and look at the sensor arms. They should be able to move freely. (paper can get torn and wrapped around the sensor arm causing a fault: tweezers and patience) 
Turn on the printer and see if that works for ya.    
The only other jams come from the feed tires not being able to pick up the paper or the resist pad/roller being worn out and letting two sheets or more in at once (but this doesnt sound like your problem).     
Much luck

It sounds to me like your pickup rollers are worn. You should order a new set and replace them. That should solve your paper jam issue.