Question about Welch Allyn Health & Beauty

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Scale 5-3304 serial number 27595. monitor does not register when scale pad is stepped on. All of a sudden it quit working. The scale is never moved or jarred. the monitor flashes 0.0, then the allyn logo, then blank. when stepped on sometimes it will read -0.5 or 0.0 but usually just stays blank. Please help! Celeste

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Hi,
Unfortunately I do not have the schematics of the scales, then I won't be able to give precise informations on parts.
To start cut power to the scale to reset it.
If you still get the problem, it can be a faulty sensor or more probably a faulty board , or the board badly out of calibration.
The best thing to do is contacting Welch Allyn support at the following number:
Monday - Friday, 8:00 a.m. - 8 p.m. EST
For immediate assistance, please call: 1-800-535-6663.
Click here to download the customer support agent software.
Here also Welch Allyn website.
Regards

Posted on Jul 30, 2009

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Posted on Jan 02, 2017

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