Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Freezer is icing up and refrigerator is not cold enough. We have already replaced defrost and thermostat assembly. What now?

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Tell me what to do. I have the same problem?

Posted on Jul 30, 2009

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Bottom freezer door causing ice buildup


If the refrigerator is not defrosting the defrost heater assembly might be burned out. Several times a day the defrost heater assembly turns on for a few minutes to melt away any frost that may have accumulated on the freezer or refrigerator evaporator coils. If it fails, frost will build up on the coils and eventually no air will be able to travel through the coils to provide cooling. The defrost heater can be checked for continuity. If it doesn't have continuity it should be replaced.
Next chance is the defrost thermostat might be defective. This signals that the coils are cold enough. If the coils are cold enough the defrost heater will turn on. If the thermostat is defective it may not be able to sense the temperature of the coils and then won't turn on the defrost heater and create the same problem you mentioned. It can be tested for continuity when it reaches the low temperature of its operating range.
You may also have a bad main control board that tells everything to work when it is supposed to such as telling the defrost heaters to activate or interpret the thermostat message that it is time to defrost.

Good luck!

Jun 12, 2014 | GE Profile Bottom-Freezer Refrigerator...

1 Answer

We have had our Jenn Air refrigerator since about 2002 without problems. Suddenly, the freezer is no longer keeping ice cream hard enough even when set on the coldest setting. Any ideas why?


Can you tell if the compressor is working? Do you hear any clicking in that area? While there are serveral things that could cause this I will mention just the most common.

The defrost assembly has quit working. This results in ice build up behind the freezer rear panel which is where the thermostat is, so it thinks everything is cold enough. So it cuts off cooling until the ice defrosts.

The best way to check. Remove food from freezer section; remove shelves, remove the inside back panel and look for ice build up. If there is an ice build up them you can defrost the unit by either letting it sit with the door open and unplugged or hurry it up with a hair dryer. Once you have it defrosted then plug it back in and turn on. If things freeze up and works write, you will need to order the defrost assembly and replace it the next time the problem comes back.

Jun 08, 2011 | Jenn-Air JCD2389G Side by Side...

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I have a side by side refrigerator,which the freezer started to melt and the compressor wasn't going on. I have cleaned the coils under the fridge so they are clean and the only way I can get the...


One of two things is happening either your thermostat is on its last legs or you are getting a ice build up in the freezer area, that is telling the thermostat that the freezer and refrigerator is cold enough.

I would suggest you remove the food from your freezer side; remove the shelves; remove the inner back panel and see if there is an ice build up. If there is, then your defrost assembly is not working and will need replacement.

The good news is that if you defrost the unit (a hair dryer will speed the process) you can use the refrigerator until the defrost assembly arrives. And the defrost assembly is relatively easy to change out.

Jun 06, 2011 | Kenmore Side by Side Refrigerator

1 Answer

Freezer not cold enough to make ice and fridge cool not cold


If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat. In most newer models the timer has been replaced by an electronic control board. If the heater and thermostat are ok it’ll be the control.

You can turn the defrost timer till it clicks and everything shuts down. The heater should now come on. If it does, replace the timer. If it doesn't, check the heater and defrost thermostat. Turn the timer again till everything starts back up to end the defrost cycle.

How to check everything
http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php

Aug 30, 2009 | Whirlpool Refrigerators

1 Answer

Each side won't get cold. food starts to spoil


How to check everything
http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php
If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat. In most newer models the timer has been replaced by an electronic control board. If the heater and thermostat are ok it’ll be the control

Jul 13, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Refrigerator cold but not cold enough. freezer


If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat. In most newer models the timer has been replaced by an electronic control board. If the heater and thermostat are ok it’ll be the control.

Jul 06, 2009 | Refrigerators

1 Answer

MAYTAG REFRIGERATOR ICE MAKER NOT WORKING, AND REFRIGERATOR ONLY COOL WHEN TURNED UP TO HIGHEST LEVEL. FREEZER IS COLD


Is the freezer cold enough to make ice maker operate. 10 degrees or less.
The fridge gets its cold air from the freezer through a vent between the freezer and fridge.The fan in the freezer blows air through it. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp .

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If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat. In most newer models the timer has been replaced by an electronic control board. If the heater and thermostat are ok it’ll be the control.

Jul 03, 2009 | Refrigerators

1 Answer

Refrig not cold enough, ice buildup on banck panel of freezer


ice build up means your refrigerator is not going through defrost cycle. you have ice build up on evaporator which restricts your cold air flow into the fresh food side. check defrost timer, defrost thermostat located on evaporator behind the wall where your getting frost. check defrost heater. it wraps under the evap.

Jun 21, 2009 | GE Refrigerators

1 Answer

Refrigerator and Freezer are not cold enough


sounds like your fridge is iced up.To cheak this you will need to remove rear panel in freezer compartment and cheak if there is ice buld up.If so you may need a defrost timer or your drain tube may be plugged..If those are fine cheak if your defrost thermostat is ok and not split.Hope this helped:)

May 20, 2009 | Refrigerators

1 Answer

Kenmore elite 596 73503201 no cooling in top compartment


if the freezer is getting cold the problem is due to the cold air from the freezer not getting into the refrigerator. There are several things that can cause this problem. The coils in the freezer icing up and not defrosting properly is one of the things that can cause the refrigerator not to get cold enough. Another problem is the fan that blows the cold air from the freezer compartment into the refrigerator, not working. When the compressor is running open the refrigerator's door and push the switch that makes the light go out. You should hear the fan blowing the cold air from the freezer into the refrigerator, when this switch is pushed in. If the fan is working then you will need to find what is blocking the air flow. Iced up coils are a common problem. The icing problem can be due to a defective defrost timer or something defective in the defrost circuit. Click here for more information. Check for these problems and let me know what you have found.
REFRIGERATOR TROUBLESHOOTING
#1 Refrigerator side getting warm Freezer still cold
Evaporator fan motor not running.
Defective defrost timer. See Defrost Diagnosis Procedure
Defrost heater defective. See Defrost Diagnosis Procedure
Defrost thermostat defective. See Defrost Diagnosis Procedure
Airflow blocked from freezer compartment.
Freezer control turned to "coldest" setting blocking air flow to refrigerator side. On most refrigerator/freezers, the freezer control closes a baffle when turned to coldest setting, and this blocks off the air flow to the fresh food compartment.
Fan blade broken.
Defective door switch on older models.
Light staying on with door closed.
2 Refrigerator & freezer compartments both are getting warm
Make sure refrigerator is plugged in and has power.
Condenser fan motor on bottom under refrigerator not running.
Condenser coil clogged.
Defective defrost timer. See Defrost Diagnosis Procedure
Defective defrost heater. See Defrost Diagnosis Procedure
Defective defrost thermostat. See Defrost Diagnosis Procedure
Evaporator fan motor not running.
Cold control defective.
Compressor overload defective.
Compressor relay defective.
Light staying on with door closed.
Compressor defective.
Low on refrigerant. #3 Freezer compartment getting hot.
Defrost timer stuck in defrost cycle.(replace)
Defrost thermostat stuck.(replace)
Ice maker stuck in harvest cycle
Light staying on with door closed. 4 Ice maker not making ice
Defective inlet water valve.
Freezer temperature not cold enough. (see problem # 2 & 3 above)
Defective thermostat in ice maker.
Defective drive motor.
Water inlet tube clogged with ice.
Defective module in newer style icemaker. 5 Refrigerator sweating around door edges
Door gaskets leaking air.
Defective case heaters.
Energy saver switch not set to reduce exterior moisture
also if require more help click the link http://www.applianceaid.com/refrigerator.html please do rate the solution .thanks in advance.thank you for using fixya.

Mar 27, 2009 | Refrigerators

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