Question about Dyson DC14 Bagless Upright Cyclonic Vacuum

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The roller won't roll and the belt is still

The roller stopped rolling and the belt is still attached....won't pick anything up. how do you fix it?

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  • mistyfarrar Jul 30, 2009

    thanks. i'll probably have to do that.

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Call Dyson. if its the belt they will send you a new one. If it was purchased in the past 2 years, it has a 5 year warrenty, and they will fix it for you, but call them first!

Posted on Jul 30, 2009

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Posted on Jan 02, 2017

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1 Answer

My Eurika 4D bagless upright will not pick up anything. The belt is not broke but the roller won't spin and there is verry little to no suction. Still makes all the notice but won't roll as easily


You say the belt is not broken and the roller does not spin. Does the motor that spins the belt turn. If the belt does not spin and the little drive motor spins then you will burn the belt out. Try to turn the roller by hand. Could be plugged up with dirt and the roller seized. The little drive motor could be burnt out. Take all hoses and areas out that any dirt could be in. No suction means something is plugged. Even your main suction hose could be plugged.

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1 Answer

The brushes on my bissell quick steamer don't turn or anything


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

https://www.thinkcrucial.com/search?type=product&q=bissell

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 24, 2016 | Bissell Vacuums

2 Answers

How can I get the brush roller to work


HI, it's Jim from Crucial Vacuum!

First things first, unplug your vacuum and turn it over. Check your brush roll for any large amount of debris. This usually comes in the form of carpet fibers, or hair strands wrapped around the brush roll. Try manually rotating the brush roll, this will help unclog any hidden debris.

Take off your vacuums bottom plate, this is usually held on by two screws on opposing sides of the bottom of your vacuum. Remove the brush roll and examine the belt to see if it is applying tension to the brush roll. If the belt is loose this would cause the brush roll to not work properly.

What's the quality of the bristles on the roll? If they look worn down, or loose then it's time to replace the brush roll itself.

You can purchase replacement parts for your vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Jan 28, 2015 | Vacuums

1 Answer

When we changed the belt the new belt broke right away and the brush roller wouldn't spin. My husband cleaned off the roller and got it moving slowly again, but when we went to re-attach everythin


the thing you call wheels are actually called roller bearings that fit at both ends of the brush-roll there probably seized up you can get a new brush-roll with bearings from the link below.
http://dirtdevil.com/parts/category/brushrolls-uprights/

Oct 30, 2012 | Dirt Devil Breeze Bagged Upright

1 Answer

My hoover windtunnel is not picking anything up all of a sudden. Also the roller underneith is not spinning. I've replaced filters and the attachment part is working fine, just when it's in the upright...


The belt that drives the brush roll has broken. That's why it doesn't pick up and why it doesn't pull itself forwards. Check the User Manual (download from Hoover website if necessary) for information on replacing the belt. Good luck!

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I have a dyson - bought it 3 yrs. ago and the roller brush stoped working - doesnt pick up anything. Can you help? The brush doesn't roll or spin. Where can we take it to be fixed and is it under warrenty?...


Don't worry it's probably just that the belt has broken or stretched. Your actually supposed to change them yearly. So if its been three years thats probably the case. Here is a link to the belt you need and a manual with instrutions:

Dyson DC07 Belt and Manual

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2 Answers

Eureka, whirlwind 12 amp vacuum does not pick up anything


That problem can be caused by the belt being stretched out and even though it is spinning when you look at it, with the resistance of the carpet it will stop.

With a model number I could tell you exactly how to change the belt, but most of the whirlwinds I've seen are similar.

You need to gain access the belt and roller. On most models there are two screws on the top of the nozzle inside one of the four indentions that run along each side. Once you take those out it allows you to take the hood off.

Remove the brush roller and old belt. Wrap the new belt around the motor shaft and place the roller through the belt loop and use the roller as leverage to stretch the roller back into the roller housing. It will take a little muscle. Give the roller a spin by hand before putting the hood back on. It should spin easily. If it doesn't then you might have pinched the belt and need to free it or the belt will just burn up when you turn the unit on.

A clog in the hose going down to the nozzle would also cause this problem, so check that hose when you take the hood off.

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1 Answer

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Most likely a broken belt. If the brush roll is turning freely, then check the belt.

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5 Answers

Brush roller stopped rolling


My daughters is doing the same thing and the plastic at the ends of the brush bar melted just enough for it not to turn properly. You might want to chech that.

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5 Answers

My dirt devil vacuum won't suck up anything and its brand new!!


Take the vac bag off and turn on the vac , it should blow air out, if not unclogg the hose where the bag connects, also when you check the roller and belt, unclog the flex hose(located inside base near roller assembly) that sucks up the dirt. As long as the motor works fine the rest is just maint.

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