Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Carriage jam Carriage is stuck all the way to the left and I cannot get it to move. I have tried every solution possible aside from taking it completely apart.

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  • tommya300
    tommya300 May 11, 2010

    You are talking about the scanner does not slide? Does it jog when turned on? If it jogs and then shuts off need more details

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There might be non functional part on that carriage. you might as well get that spare part from the manufacturer or if still under warranty return it and let them replace it for you.

Posted on Sep 19, 2009

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Empty carriage stuck in my HP 7500A printer


Hello,Lester Makang
Your carriage got stuck in service station,is there any noise coming from the right side of printer then there will be broken gear.
Power on your printer,after you got carriage jam error open cartridge access door and wait 5 second when you see that gears trying to move,use your hand to pull your carriage to left side.Don't use much force.If your carriage got free then install your print head and cartridges.If this will happen again then take it to service center they will change the service station or broken gear but the cost goes much high.

Nov 06, 2012 | HP Officejet 7500a E910 Multifunction...

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Whenever i try to print it does 1/2 page then the cartridge keeps getting stalled on one side. Error message on screen says print cartridge stalled, error message on printer says clear carraige jam. Cannot...


If there's a carriage jam. While the printer is turned on, Open the access door of you printer.
If the carriage is stuck at the left side, try moving it manually by hand to the right most part of the window. If it's stuck on the right, try moving it by hand to the left.
If you've already done that. While the printer is turned on, unplug the power cord from the back. Close the access door. And then plug it back in.
Make sure you restart the computer first just to avoid documents getting stuck in the print queue. Try printing again. Usually it does the trick.

Feb 03, 2011 | Office Equipment & Supplies

1 Answer

My hp laserjet 2430 keeps showing paper jam on tray 2 but no paper jam there. I have to press the ok button always to proceed. what could be the problem


Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Disconnect the power cord from the rear of the product.

    Remove the rear access door. Press in the release tab on the rear access door, and then pull the door away from the product. Figure 2: Remove the rear access doorc00909313.gif
  • Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  • Check the rollers on the rear access door. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Open the cartridge door.
    Without turning off the product, disconnect the power cord from the back of the product.
    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  • Disconnect the power cord from the wall outlet.
  • Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove all traces of paper or obstructions found.
  • Make sure the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.Close the cartridge door.Reconnect the power cord to the back of the product.Reconnect the power cord to the wall outlet.Press the Power button (c01602202.gif ) to turn on the product.
  • Nov 11, 2010 | HP LaserJet 2430dtn Printer

    2 Answers

    Carriage Jam


    If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

    Follow the steps for fix HP Printer Carriage Jam

    • Turn off the printer and open it to see where the paper is stuck.
    • Manually move the carriage toward the opposite side.
    • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
    • Reconnect the power cord and turn on the printer.
    http://www.fixya.com/support/t6088190-hp_7400_displays

    May 08, 2010 | HP Officejet Pro 850 InkJet Printer

    1 Answer

    Printer carriage stall/stuck


    1. follow the steps below
    2. Reconnect the power cord to the back of the product.
    3. Press the Power button ( ) to turn on the product.
    4. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position
  • With the product turned on, disconnect the power cord from the back of the product.
  • Unplug the power cord from the power source or electrical outlet.
  • Check for any paper or objects that might be stopping the carriage. CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove any loose paper or obstructions found.
  • Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  • Close the carriage access door.
  • Reconnect the power cord to the product and to the power source.
  • Reconnect the USB cable to the product.
  • Load plain paper in the tray.
  • Dec 19, 2009 | HP Office Equipment & Supplies

    3 Answers

    Won't print. Message says "carriage jam. Open door and clear carriage jam." There is no jammed paper or anything visible. Put door back on, still won't print. have turned on and off, and reinserted paper....


    It is giving carriage jam not a paper jam the carriage is the part which carries cartridges on it. It seems your carriage is jam and can't move left and right so open the door and try to move your carriage with the help of rubber roller which moves your printer. Also clean the steel road on which the carriage moves just check at the corner of cartridge carriage if any paper bit is stuck or excessive paper dust has jammed it. If this does not solves your problem kindly comment back.

    Jul 28, 2009 | HP Photosmart C5180 All-In-One InkJet...

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    Encoder strip for HP 2175 xi


    Here's the solution for fixing a carriage jam on your PSC 2315xi printer. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042632&cc=us&lc=en&dlc=en&product=90812 But, you said the encoder strip came off. I always understood that if the encoder strip came off, the printer was dead. I've never tried to take the encoder strip off and put it back on again to see what happens. The encoder strip is what tells the carriage where it is. Without the encoder strip, the carriage doesn't know where to go.

    Jun 09, 2009 | HP Office Equipment & Supplies

    1 Answer

    Carriage jam on hp photosmart printer


    The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

    Solution
    The print carriage is the device which contains the print head and moves left to right during printing.
    Figure 1: Carriage Assembly

    To resolve this issue, follow the steps below in the order presented.

    Step one: Print a Self Test

    Follow the steps below:
    1. Press the Setup button.
    2. Select Print Report and press OK .
    3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

    Step two: Clear the paper path

    Follow the steps below to clear the printer of any jammed paper and reset the printer.
    1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

    NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

    2. Open the top access door.

    Figure 2: Opening the top access door

    3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

    Figure 3: Paper jammed on the left side

    Figure 4: Top view of paper jammed on the left side

    Figure 5: Paper jammed on the right side

    Figure 6: Top view of paper jammed on the right side

    NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

    If the carriage is stuck on the right side:
    a. Check for any paper or object that may be restricting the carriage.
    b. Move carriage all the way to the left side.
    c. Check the paper path all the way to the right side and remove any paper still in the printer.

    If the carriage is stuck on the left side:
    d. Check for any paper or object that may be restricting the carriage.
    e. Move carriage all the way to the right side.
    f. Check the paper path all the way to the left side and remove any paper still in the printer.

    If the carriage is stuck in the middle:
    g. Check for any paper or object that may be restricting the carriage.
    h. Move carriage all the way to the left side.
    i. Check the paper path all the way to the right side and remove any paper still in the printer.
    j. Move carriage all the way to the right side.
    k. Check the paper path all the way to the left side and remove any paper still in the printer.
    4. Remove the rear access door or duplexer (if installed) from the back of the printer.
    5. Check for and remove any paper still in the printer.
    6. Replace the rear access door, and close the top access door.
    7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

    NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

    8. If the Power light is on steady, print a self-test page as done in Step one.

    If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

    Step three: Plug the printer directly into a wall outlet

    Verify that the printer is properly connected to a suitable power source by following the instructions below.
    1. Verify that the computer and the printer have a three-prong power plug.
    2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
    3. Try the print job again to see if this step resolved the issue.

    NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

    4. If this did not resolve the issue, proceed to the next step.

    Step four: Service the product

    If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

    Jan 05, 2009 | HP Office Equipment & Supplies

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    Carriage cradle stuck on right side!


    Carriage system is broken. Uneconomical to repair. Sorry

    Dec 27, 2008 | HP Officejet 5610 All-In-One InkJet...

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    Epson 1280 ink carriage making noise and not printing


    hello there. try re-seating the cartridge. Take it out, then put it back in.

    Nov 28, 2008 | Epson Stylus Photo 1280 InkJet Printer

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