Question about Western Digital My Book Home Edition 500 GB USB Hard Drive

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My computer sees the drive but I don't know how to access it. I have a wd5000ks ext. usb drive

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I devised these simple steps that tend to remedy quite a few issues with most portable / external hard drives (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply
Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again.
If you checked and fixed anything there and still have issues carry on reading.
Go to your control panel and then administrative tools, select Computer Management.
Now select Disk Management and expand the window.
Your drive should be listed here, if not then you need to check your computer hardware has not got any issues before proceeding.
If your drive is listed and says healthy then right click on it an select Properties, click Tools and then Error Checking, Check now, tick the two boxes and then Start.
This will attempt to fix most minor / common errors on the drive. It may also ask you to restart which is fine. Allow it to finish its work or you could corrupt the drive. If all went well you should be able to use it normally again.
If you drive was listed but did NOT say healthy then right click and select Format. Choose NTFS as the file system and do not tick any boxes you do NOT want quick format. Again start and let it do its thing. When it is done restart your computer and you should be good to go.
If you still have problems with the drive you might want to look at other areas.

Posted on Aug 23, 2009

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Posted on Jan 02, 2017

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Why wont my computer recognize my LDHD-UP2 external hard drive?


can you try this sequence

turn off power to both computer and ext drive, after logging off computer

leave ext drive power OFF

connect ext drive to another USB port

turn computer back on let it boot up ext drive is plugged in but no power

once computer stabilizes, then turn power to ext drive on

let me know if this helps.

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hmmm so you have this on USB port. you might want to try this first:

A. shut down computer and ext drive power
B. Turn on computer and let boot up, w/o hard drive power on
C. Make sure ext drive is plugged into usb port
D. Then turn power on ext drive

Windows should 'see ' the drive and add it your my computer

let me know if that helps at all

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try shutting down computer and ext drive

turn off power to ext drive

restart computer and let it stabilize

connect ext drive usb
then turn on power to drive

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My computer don't see mt toshiba 500 GB external disk. I had Win XP with SP3 and my external disk is connected to a USB hub with 8 ports. I had a pen connected to that hub and the computer see it. But...


Your USB hub cannot provide enough power for your external hdd, you can try to plug it in directly to any free USB port for the mean time to check if its detected or not, if it has a power button ( which is not normal for regular USB powered EXT HDD) make sure that it is on, if its still not working try to use a different cable, a known good cable or plug it in to a different computer to check if its your USB port, or the usb cable or the ext hdd that is causing the issue

Hope this help.

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My maxtor 500gb usb hard drive is not responding when I plug to my pc, so I can't access to any of my file


hello,
-make sure that the cables from the ext hard drive is properly connected like power if there is and USB -try other USB port -try other USB devices -try other USB cable for that Maxtor -try other computer
the reason why you are doing that is to know if the USB port is broken of if the ext hard drive is not responding.
cheers.

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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2 Answers

My WD elements ext hard drive was working fine earlier, now all of a sudden it is not registering on either of my computers. What can I do to access my files?


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue.

Let me know if you need further assistance.
Thanks for using FixYa

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I Posted a solution to this prob but i don't see it anymore. Your ext drive is Encrypting your folder. It just knows you're the one using it. If I took it and plugged it in to my computer, it would recognize my user name as t0mthab0mb and prompt me for the password. Try it. Create a different user account on your computer, then try to access the encryption folder from the new account.

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WESTERN DIGITAL CAVIAR SE 500 GB


Hi, looks like your usb drive has died. Try it on another pc / laptop first. If it still does not work, you will need to purchase drive data reader while will allow you to access the data. Most pc stores carry them. Cost about 50 euros. Best of luck.

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2 Answers

Transfering data


If you are having issues accessing the drive i've encountered that situation before

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:


  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

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