Question about HP Officejet Pro L7680 All-In-One Printer

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Get General Error message when trying to scan in a PDF doc

The printer started giving me "General Error" message when I scan in a doc as a PDF to be saved on a memory device. JPEG will scan. Have been able to scan pdfs in the past without this problem. Is this an Adobe issue, memory device issue, or printer/scanner issue?

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5 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: Connection issue between XP Pro and HP C6180 all-in-one

Hi Lynn,

Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

-Trip

Posted on Oct 08, 2008

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SOURCE: Scanned a word document, saved as jpeg file

By default all scanned documents are images (jpeg), OCR software converts the image to text for use with Word. I do not believe the scanner can tell what format to use without your input. More information is available here at HP's Online Support.

Posted on Dec 31, 2008

  • 1 Answer

SOURCE: canon mp630 scanner

You can save the scanned data on a USB memory or a memory card by using the control panel.


IMPORTANT


- You can not use USB memory card and memory card simultaneously.


1 .Select Scan (Scan) on page HOME (HOME) and then press the OK button.

The screen where you select where the data should be saved is displayed.

2 .Turn the USB memory card direct print port or memory card into the slot.

3 .Select USB flash drive (USB flash drive) or memory card (Memory card) and then press the OK button.

4 .Select Save on USB disk (Save to USB flash). The screenshot Scan documents (Scan document) is displayed.

5. State the necessary settings and then press the OK button.

6. Place the original on the glass plate as shown on the LCD screen.

7. Press the [color] (Color) for scanning in color, or button [Black] (Black) for scanning in black and white.

When the preview is enabled, press the OK button after viewing the preview pane on the LCD screen.

The machine starts scanning and the scanned data is stored either on the USB memory card. Remove the original from the glass plate, the scan is complete.


REFERENCE

- You can only scan images continuously when you select PDF. Continue to scan the confirmation screen. You can save up to 100 pages of images in a PDF file.

- If the USB memory card or memory card becomes full while images are scanned, saved only images that are already scanned.

- You can save up to 2000 files of scanned data in both JPEG and PDF formats.

- Folder and filename of the scanned data stored on USB memory or memory card is as follows:


• Folder Name: (extensions: PDF): CANON_SC \ DOCUMENT \ 0001

• Folder Name: (File Extension: JPG): CANON_SC \ IMAGE \ 0001

• Filename: Serial number, starting from "SCN_0001"

• File dates: 01/01/2008

Posted on Dec 04, 2010

  • 1 Answer

SOURCE: photo smart 2610 all in one scanner will not scan

My photosmart 2610 all in one . When I try to scan it gives me an error message that says "switch off and start again". I did this several times but it didn`t work. And i have install and run hp software for vista but is not work !What shall I do?

Posted on Aug 26, 2011

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Connection issue between XP Pro and HP C6180 all-in-one


Hi Lynn,

Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

-Trip

Oct 07, 2008 | HP Photosmart C6180 All-In-One InkJet...

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