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Making a loud squeal when the dryer is running. Its not continuous and the clothes still dry. Its a stacked washer dryer combination neptune series machine.

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This is a fairly common problem with the Neptune dryers. There are two (2) roller wheels at the front and rear of the dryer drum and a felt gasket that runs all the way around the front edge of the front of the cabinet that the drum edge sits on as it rotates around.

As these wheels and felt wears (they seem to wear more quickly for some heavy users), the metal lip of the drum will start to rub and wear on the metal lip of the cabinet. Those roller wheels at the rear and front of the dryer drum can also be the souce of this type of noise, but since you're going to have to remove the drum to gain access to the felt or the wheels, I find it best to replace ALL the wheels and the felt at the same time while I have the unit apart, since it's only a matter of time before the other wheels and/or the felt wear out and start singing their own lovely screeching song.

As always, the cost of repairs needs to be weighed against the age and condition of the machine and the cost for a new replacement appliance. My rule of thumb is when the repair costs exceed 60% of a brand new unit AND the age of the appliance is 10+ years - time to buy new. Otherwise, get an estimate or the cost of the repair parts and make the repair yourself.

The cost of this repair by a appliance tech can run around $250-300+ depending on how long this has been allowed to operate, as the drum and cabinet can get worn pretty badly over an extended period of time with this condition not being corrected.

It is a repair that a homeowner can undertake given you have some experience, patience and are willing to take the 2+/- hours it will require to get it done. Not to mention having obtained the replacement parts you need to get the repair accomplished. Hope that helps!

Posted on Jul 30, 2009

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Check your venting and lint basket. Check blower for lint build up and blower wheel obstruction., test by trying to turn the wheel manually by hand (should be easy) May have to remove cabinet or front/back plate to get to it)

Next check the heating element itself with a meter for continuity OHMS CLOSED CIRCUIT. If not its defective.

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Check the thermal cut off, the cycling and the hi limit thermostats.
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Hello Kathy McAlister - Typically, when the washer is making or produces a squealing sound is due to an overloaded load. I recommend running a cycle with less clothing. If issue continues, then consult with a professional to accurately pinpoint any potentially more serious issue like a faulty belt or a bearing/pulley suspension problem. The washer could possibly have broken something off in between the tub and outer portion of the unit.

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