Question about Tomtom ONE GPS Receiver

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No maps found on tom tom one new edition

I have got a new tom tom one new edition. When i turned it on all it says is no maps found, how do i solve this.

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  • profmagickb Nov 24, 2007

    mine says the same thing, after I updated it thru tom tom home. It just doesnt work, the touch screen is all messed up, i.e. I have to touch 2 in above the place I want for it to work

  • petert Nov 26, 2007

    i had the same problem after upgrade. also, the receive seemed to work slower.

    as an aside, the poi sucks on the tomtom one. try to download more but does not help.



    had to reboot to make it work.:(

  • nezzaw Dec 04, 2007

    no maps message on screen downloaded updates several times still no joy!

  • petey172007 Dec 27, 2007

    mine still wont work, just kept updating it and still just says 'no maps found'!? please help :-(

  • Anonymous Dec 31, 2007

    Out of the box, TomTom One could not find GPS signal. Updated maps and software from TomTom Home and not I have the message "No Maps Found." Home software shows the map is on the device. Reset does not work.

  • Anonymous Jan 12, 2008

    Same here, updated the software, first it wouldn't detect the memory card any more, then it says no maps available.
    This is NOT why I bought a sat nav I have sat googling for hours trying to sort it and their phone support isn't open over the weekend... how useful :O(

  • Anonymous Aug 02, 2008

    I was trying to install a set of point of Interests and it said there were no maps available.



  • myerjd Dec 06, 2008

    I have the same issue I just got it yesterday!

  • Anonymous Dec 26, 2008

    Mine TOO!

  • vics827 Dec 26, 2008

    i connected my new tomtom one to my computer and now it says no maps found??? the maps are on my computer but cant seem to get back to my device?? what do i do???

  • Anonymous Dec 27, 2008

    got a tomtom one and it was working fine yesterday. Today I downloaded the TomTom Home and now all I get is the "No Maps Found." Help!!!!

  • Anonymous Dec 27, 2008

    Help tried to update my tomtom on tomtom home, now when i turn it on it says no maps!!

    help!

  • au_biggy Dec 28, 2008

    Same thing happened to me. Just got my TT1 3rd ed, it was working fine until I downloaded and installed new US/Canada maps (b/c the ones loaded didn't include roads that have been there for at least a year). Since the install, I get the infamous 'No maps found' message.

  • Anonymous Jan 02, 2009

    I have the same problem.  Tom tom worked fine until I connected it to my computer using TomTom Home.  After disconnecting got the "no maps" message.  Trying to download the maps now but it's taking over 3 hours on a DSL connection.  Will see if this works.

  • bfrisley Feb 14, 2009

    doesn`t do any thing

  • Anonymous Apr 27, 2009

    I LOST MY SD CARD

  • kamaluk Apr 27, 2009

    i lost my sd card how can download map

  • andy_omar916 May 22, 2009

    The problem is tha TomTom sucks!!! I have tried everything and nothing seems to work, they make you pay for new maps, so the best thing to do is to stay out of tom tom home and any updates they have, unless you are willing to pay for updated maps, again TOM TOM SUCKS!!! Wish i could have my money back.

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This problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''

after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:

First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).

Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.

Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.

Next disconnect using the option 'disconnect device'' from the device menu.

Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.

Hope it works for you too!
xx

Posted on Jan 01, 2009

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Just had this same problem. Quite strange. I have a Tomtom One New Edition and connected to a Vista Ultimate computer. Here is what I did to fix the problem I was having.

Exited out of the Tomtom HOME application. Went to "Computer" and right clicked the Tomtom drive (was M: for me, could be different for you) with the Red Icon. Selected properties and click on tools. From there I selected "Error-Checking" and only checked "Automatically scan and fix errors for me". It said it found a couple errors and corrected it. I then doubled clicked the icon in the bottom right portion of my screen which looks like a USB plug with a green check mark on it. I selected the drive and clicked stop. I disconnected the usb plug and then used a small tack on the bottom of the Tomtom unit to reset the device. After that, I turned the unit on and all was fine and I could clearly see that an update was applied.

Good luck! They really should have a support bulletin for this as this is clearly a common issue.

Posted on Dec 27, 2007

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Ok, I had the same problem on a 325SE. I contacted tomtom and they were absoloutly AWESOME. They said it was a common problem mostly do to the fact that this was a Black Fridy item and the overwhelming map download request at almost the same time swamped their system.

We did a very simple format of my device and reloaded the map and it works fine.

I do suggest that if you do the map upgrade do it on a hard line not wireless.

In simple we opened tomtom Home adn connected the device. Once it found my gps we turned off tomtom home and went into my computer and deleted the USA_Canada maps and then tried the download when it said I did not have enough space we right clicked on properties and hit the format button. After format we opened tomtom home and disconnected the device. We then reconnected the device and let tomtom hom install everything. Then we loaded the voices and downloaded the map that was stored on my computer. Ta Da.. it works.. Hope that helps. I suggest that you call customer service as the were AWESOME !!!.

Posted on Dec 14, 2009

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There is only one way to solve this... It's ain't pretty, you must PURCHASE a new map and install it and then it works fine. I asked TomTom for a refund of the $79.00 map purchase since that is the only fix and they refused, they admitted that that will work and at the same time admitted there is a problem with the OEM map but will NOT take respocability to their customers and give the new maps out free, I am thinking of filling a small claims against them,

Posted on May 01, 2009

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In the tomtom home software, go to file -> latest map guarantee and then sign in and download latest maps

Posted on Nov 24, 2007

  • monock Nov 26, 2007

    You may even have to go throught the updates five to six times before the right one allows you to use the maps that are there. Try to use the maps each time until you are able.

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I had the same problem after I followed the suggestion of TomTom to update my map on my 1 month old TTone. After downloading and installing the available updates I got the infamous message "No maps found". Of course it was during a weekend after TT Customer service was closed for a couple of days."Googled" the problem and tried all kind of suggestions, but nothing worked. Dec31,07 I decided to phone their Customer Service number, but before I did I verified if new updates and fixes had become available and behold there were two. I downloaded and installed them and the unit worked immediately again. I think there was a flaw in their firmware and hope this upgrade/update will solve your problems too. Happy New Year.

Posted on Dec 31, 2007

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APPLE MAC Easy fix, No file transfer no exe,s no.pls,s no file transfers. Go to TomTom Home and click on Manage My Device make sure the top folder says items on device click on maps and click on remove items from device ( do not do this if you have purchased maps) the maps will back up on your computer, after they are removed go to top of page at TomTom Home and click on tools and click on Use Latest map Guarantee make sure it loads from online and not from your computer back up file, after it loads (takes about a hour ) it should work.

Posted on Dec 28, 2009

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I was updating my tomtom but the laptop shut down suddenly in between the updats when i started the tomtom its says no maps found???? HELP

Zahidahmadzai@gmail.com

Posted on Jan 24, 2010

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Believe it or not, after trying everything. Disable your anti-virus before downloading & installing their updates. For some reason, they have gone back in the past & their updates get messed up by the anivirus. If you have already downloaded them & they are on your computer, delete them & download them again. This way is actually very easy & after that you can just restart you anti-virus.

Posted on May 21, 2008

  • Brian Markle
    Brian Markle Nov 10, 2014

    For my 1505M I was able to find the solution for "no maps found". Firstly, make sure you have installed extra memory in the TomTom, and then reboot your PC in "safe mode with networking". that is the trick. I believe that the tomtom gps has too short of a timeout for its communication driver. Unfortunately, when comms fail, the map download starts from scratch. I believe that safe mode, which has minimal apps installed on your PC, the comms driver is able to always respond quickly enough to handshake signals with the tomtom gps. This should work for any of the models where people are seeing the "no maps found" message. Regards, Brian

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