Question about Ricoh Aficio CL3500N Laser Printer

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I get an error code of SC 411 it says to power off the machine.

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That is a color pcu motor error. I would try replacing the color pcu unit first. One of the waste toner augers has backed up with toner causing everything to lock up.

Posted on Aug 02, 2009

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Error SC 411 appears


SC411: Separation bias error
-Definition- [B] A separation bias leak signal is detected. - Possible causes - · High voltage supply board defective · Poor connection of the PCU · Discharge brush defective You need the service manual or have a technician fix it. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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I know an SC 411 means this:

SC411: Separation bias leak error
-Definition- [B]
A separation bias leak signal is detected.
- Possible causes -
• High voltage supply board defective
• Poor connection of the PCU
• Discharge plate defective

Usually a 410 would be in the same ballpark on a Ricoh computer. Unfortunately I don't have the service manuals for 4500 series machines. If you can get a hold of a Ricoh tech in your area, it would be a good idea to rest the power supply and check the pcu as well.

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This is your solution: s.gif s.gif

Issue The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
If these steps did not resolve the issue, contact HP technical support for assistance.


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Did you try to rest the error? Do you know how too?

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