It seems to be fine on the carpet but when it's moved to bare floor there is too much suction and it is very hard to push or pull. This is both with or without the roller on.
SOURCE: Hoover savvy no suction on carpet setting
Check to make sure you hear the vac. motor is running when in that position. The switch in the handle could be bad if it is not.
SOURCE: Way too much suction
Did you call Dyson? Just call their customer service and see if there have been other complaints like yours. I just got the same model and will be looking out for this.
Randy
SOURCE: bissel proheat 2x main suction problems
bissel pro heat x2 does not suction up the cleaning fluid
SOURCE: Dyson upright, no suction at bottom in carpet or
Hi its Darran at Dyson.
It sounds as though the machine is blocked. with the machine switched off, check the base of the machnie by removing the soleplate and clearing any obstructions. With the soleplate removed, you will be able to check the internal hose and clear any threads or hair trapped around the brush bar.
If you would like a step by step guide, visit the Support section on our website at www.dyson.com.
I hope that you find this information useful.
Kind regards
Darran
Dyson Customer Service
SOURCE: I have a Dyson DC14
Hello,
This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.
Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.
If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;
Step 1. Unplug the vacuum cleaner.
If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;
If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.
Chris Jones
GoVacuum.com
CARPETS OR HARD FLOORS
• The brush bar will always default to 'ON' (spinning) each time you switch the
appliance 'ON' and recline it for cleaning.
• The brush bar will not rotate when the appliance is upright.
• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):
- switch the appliance 'ON'
- recline the appliance
- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.
• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -
clearing obstructions'.
• Before vacuuming your flooring, rugs and carpets, check the manufacturer's
recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this
happens, we recommend vacuuming in 'hard floor' mode and consulting with
the flooring manufacturer.
• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.
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