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Stephanie Jones Posted on Jan 17, 2018

My Dyson DC44 has a funny odor and noise - and doesnt seem to have any suction. I followed the directions online, but it didnt help.

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5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Oct 20, 2008

SOURCE: Dyson DC14 all floors.

sept 30,08 bought dc14 all flloor. After 3 to 4 uses it started making lots of noise when on carpet setting. I examined the roller brush and it was cracked at one end. I returned it Oct 13 ,08 and got another dc 14 all floor. Now this one after 2 uses has the same problem only a larger crack in the brush and a small piece of the brush broke off. Very dissapointed.

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Anonymous

  • 1 Answer
  • Posted on Apr 08, 2009

SOURCE: Dyson has lost suction and loud noise from base(?),

I had the same problem, from right out of the box. Now that I just threw mine out, I see this site that indicates there's a fix for it:
http://ths.gardenweb.com/forums/load/cleaning/msg0415060828462.html

And search for other sites isung "dyson grinding" or similar.

Since I was an early adopter (had one as soon as they came stateside), I did not have the benefit of countless others having the same problem, I just attributed it to a junky design, since so much else about this vacuum was poorly designed, like the seals, hoses, etc.

Give them a call, and good luck! I might rescue mine from the heap and do the same.

Anonymous

  • 1 Answer
  • Posted on Jul 22, 2009

SOURCE: no suction on dyson dc24 ball

Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.


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Anonymous

  • 458 Answers
  • Posted on Nov 07, 2009

SOURCE: wand lost suction

cleaning all filter Assy and all Handle Assy and Hose Assy...

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AskDyson

  • 2572 Answers
  • Posted on Dec 07, 2012

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson dc23 lost suction

    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC23, but I'm sure we can help. If your vacuum doesn't seem to have as much power as it should do, this is likely to be due to a blockage in the Turbine head, wand or hose. In addition to this, the filter may need washing.

    To check for any blockages, please follow the steps shown in our online Support guide:

    http://content.dyson.com/support/help.asp?article=1298&product=DC23-TURBINEHEAD-US


    In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

    I'm confident this will resolve the issue, but if you'd like further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


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    Dyson dc44 animal cordless handheld brush not turning but suction fine what can it be

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    Why won't my Dyson DC44 rechargeable vacuum brush attachment not work or pick up anything?

    Hi Kim, it's Jack at Dyson.

    If your DC44's motorised cleaner head doesn't seem to be picking up as well as it should be, it sounds as if there is a blockage somewhere. To check for this, please follow the steps shown in our Support guide: http://www.dyson.co.uk/support/dc44/dc44-animal/maintaining-your-dyson-machine/removing-blockages-from-the-power-floor-tool

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    I have a new Dyson DC44. It has a screw rather than a push button to remove the battery. I bought a spare battery. When I unscrew/loosen the screw, the screw won't come out and the battery won't pull

    Hi Mike, it's Jack at Dyson.

    Our cordless vacuums including DC44 Animal now include a fixed battery which is not designed to be removable in everyday use. As DC44 offers a runtime of up to 20 minutes of high, constant suction, we've found Dyson owners don't usually need an additional battery to complete cleaning tasks.

    The battery is removable if it ever needs to be replaced, but we would advise against attempting to swap the batteries in normal use as the machine isn't designed to be used in this way.

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    Jack
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    Dyson dc44 motor is intermittent

    Hi Ryan, it's Jack at Dyson.

    I'm sorry to hear your DC44 Animal seems to be working intermittently. We should be able to help with this but we'll need to take you through some quick troubleshooting checks when you have your machine to hand, to confirm what may be causing this.

    You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a replacement part is needed, we'll be able to confirm if this is covered under your machine's 2-year guarantee.

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    DC 44 animal wont charge. Charge light comes on then off after about 30 seconds.

    Hi Darren, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty recharging your DC44 Animal. It should charge from flat within 5.5 hours when connected to the charger assembly, or placed in the docking station, as shown in the video above.

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    Loss of suction

    Hi there, it's Jack at Dyson.
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    However, if your machine doesn't seem to be picking up as well as usual and you've recently washed the filter, this may be due to a blockage. To check the motorised carbon fibre floor tool, wand and bin inlet for any obstructions, please follow the steps shown in our online Support guide:
    http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand
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    I'm confident this will resolve the issue, but if you would like some further help you can reach the Dyson customer Helpline directly by calling us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
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    Jack - Dyson Online Customer Support
    http://www.dyson.com
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    Motor pulsates

    Hi there, it's Jack at Dyson.
    If your DC44 Animal makes a pulsating noise then shuts off, it's very likely there is a blockage in the floor tool, wand or bin inlet. It's easy to check for this - just follow the steps in our Support guide:

    http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand


    It's also a good idea to wash the filter as shown in the video below - this should be done at least once a month in normal use. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.
    I'm confident that following these steps shown will resolve the issue, but please get in touch if you'd like further assistance - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US)

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com




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    Hi there, it's Jack at Dyson.

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    To check for any blockages, please follow the steps shown in our online Support guide:

    http://content.dyson.com/support/help.asp?article=1298&product=DC23-TURBINEHEAD-US


    In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

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    When the cleaner is standing in the upright position, it's engineered to divert suction automatically from the cleaner head to the hose. The correct way to use the hose, wand and dusting tools is shown in the user guide:

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    If there doesn't seem to be any suction coming through the hose when the cleaner is standing upright, you may need to check the machine for blockages. The easiest way to do this is to follow the steps shown in our online support guide:

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    It's also a good idea to give the filter a wash, as demonstrated in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and always make sure the filter is totally dry before replacing it - this may take up to 24 hours.

    By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

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