There are tow issues here: Bilateral elements (heating strips) of course are necessary for two sided toasting, and you mentioned the Bagel Setting. Are you saying the Bagel setting works with both sides in operation and inoperative when in normal mode? Obviously is in both modes, should only one side function, the element is burnt out.
We need more information.
The heating element wire is really thin and there is a great posssibilty of breakage. There is also a spring switch in which the lever locks when toasting. needs replacement.
SOURCE: toaster part of toaster oven
I would return the toaster and exchange or get a refund and get a different toaster. The switch to set is to bagel is probably not changing internally.
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