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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
In case you're not able to eject the disc using the eject button, you can try right clicking on the CD/DVD drive under 'My Computer' and clicking on eject. If that fails as well, you can try to eject the disc manually by pushing a straightened paper clip or a pin into the tiny hole on front of the CD/DVD drive. You should be able to eject it using the last method.
CD/DVD Drive Tray problems There are two ways to open the CD/DVD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD/DVD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD/DVD disc. If you still having problem opening with the Eject button, then the CD/DVD drive is faulty and needs replacing.
There is a tiny hole on the front panel of the CD/DVD unit. Push a paper clip in it and it should release the latch and allow you to open the door and retrieve your burned disk. Sometimes this is a one time glitch, I would blow some compressed air into it to remove any dust.
Double-click the My Computer icon on the desktop (or click Start and My Computer in Microsoft Windows XP).
Right-click the CD, CD-RW, or DVD drive , and then click Eject .
Restart the computer and press the EJECT button on the front of the drive when the first screen appears (before Windows launches). If the drive door opens this way but does not open in Windows, another software program is taking control of the CD drive. Try shutting down or configuring any programs that write discs or monitor the CD drive.
If the door still will not open, do the following:
Close all programs and shut down the computer.
Unplug the PC from the power outlet and remove the battery.
Locate the manual release hole in the front faceplate of the optical drive tray. This is a small hole under the door that is a little bigger than the diameter of a paper clip. The location of the manual eject hole will vary.
Insert a straightened paperclip into the manual release hole until resistance is felt.
Once the resistance is felt, keep pushing the paper clip until the drawer comes out about a quarter of an inch.
Remove the paper clip and gently pull out the drawer until the disc is accessible.
Yes, this drive is basically dead. You can find pretty cheap prices for new drives at www.pricewatch.com If the drive door closes on a cd or dvd that you want and it will not open back up, use a straightened paperclip and push it into the little hole near the door on the drive, the door will pop open then.
Use my computer and select the drive (eg drive E:). From pull down menu "File" select "eject". While the disk door attempts to open (hear slight movement of tray) massage the door with your fingers. This is done by smoothing out the across front door panel with your finger tips and pushing in and releasing pressure from door. Door should slide open partially and close again. Repeat. The eject button nearside the disc tray doesn't seem to work as well as selecting "File" and "Eject" from the menu. Something to do with the door cycle is less with the direct eject button.
if the door opens and closes dvd player may be faulty
if the DVD tray wont open the disc is stuck inside try Turing it off by the power point wait 3 seconds then back on if disc still doesn't come out (YOU) may need to be remove manually which you need to take it apart
A CD-ROM/DVD drive only needs power to eject a disc. It does not care if the drivers are installed, for that function, it only needs power.
If this is a new drive it might be a bad one. If this is a drive you have used before, it might have gone bad.
If you have a Disc stuck in the drive, you can always use a paper clip to preform a manual eject. Just unbend a paper clip, and stick it in the pin size hole on the front of the drive. Keep pushing until the drive door opens.
If this is new drive, make sure it is connected correctly.