Question about Wacom (PTZ930AC) Graphic Tablet

1 Answer


I have Intuos WACOM TABLET model : XD-1212-U and sofware driver ver.4.78-6 installed on both Windows XP as well as on Windows Server 2003. This is a USB based tablet.

The wacaom tablet stops working without any message and computer needs to be restarted again for its working. I am facing this problem since last 1 year.

However, i also have an older version of the tablet (GD-1212-R driver ver. 4.52) which works on COM port which works very well without any problem.

Can anybody help me out.

Suresh Nair

Posted by on

1 Answer


Unplug the tablet and then plug it back in. This sorts it for me.

Posted on Jan 12, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

How can i install intuos gd 0608-u on pc running windows8.0?

The first thing you have to do is upgrade your Windows from version 8.0 to 8.1. Version 8.0 just has too many bugs plus it shouldn't automatically update anymore Check this MS page out.

Install the latest Windows 8 1 Update Windows Help

Here are the bare bones manual installation steps from the page:
Install the update manually

Make sure your PC is plugged in and connected to the Internet using a non-metered connection. Don't disconnect, unplug, or turn off your PC while the update is being installed.

Swipe in from the right edge of the screen, tap
Settings, and then tap Change PC settings.
(If you're using a mouse, point to the lower-right
corner of the screen, move the mouse pointer up,
click Settings, and then click Change PC

Tap or click Update and recovery, and then tap or click
Windows Update.

Tap or click Check now.

If updates are found, tap or click View details.

In the list of updates, select the update containing
KB 2919355, and then tap or click Install.

If you're prompted for an administrator password or
confirmation, enter the password or provide

After the installation is complete, restart your PC and
sign in.

Note: If you don't see KB 2919355 in the list of available updates, you might be missing one or more required updates. Follow the previous steps to check for updates, install all important updates, particularly KB 2919442, restart your PC, and then check for KB 2919355 again.

Once you successfully update to Windows 8.1 we can tackle your Wacom products. There have been plenty of documented problems getting the Wacom Intuos Drivers working in Windows 8.x. Just google on "Wacom Intuos Driver Windows 8.1"

First get the latest Intuos driver version from the Wacom website.
I couldn't find any separate drivers for the Wacom mouse

Oct 29, 2014 | Wacom Intuos Graphics Drawing Tablet...

1 Answer

Intuos 4 pen clicking while hovering

You may have an issue with the drivers. If you're using the drivers on the CD, try updating to the latest drivers:

If you're using the latest drivers and the issue persists, try rolling back your drivers to the previous release:

Feb 16, 2013 | Wacom Intuos 4 (PTK1240) Graphic Tablet

1 Answer

Wacom Intuos 3 problems

Hi Bengref
Just talked to WACOM USA about a similar (but not exactly the same) problem with my Intuos 3. One of their procedures was;

go to the ALL Programs directory,

go to the the WACOM TABLET directory

open the WACOM Tablet Properties window

click on the "About" button

while holding down the CTRL key, click on the "Diagnose" button

click on the "recalibrate" button

Another procedure

go to the All Programs Directory

go to the WACOM Tablet Directory

click on the :WACOM Table Preference File Utility"

Under "My Preferences" click on remove

Good Luck


May 19, 2010 | Wacom Intuos3 Graphic Tablet

3 Answers

WACOM GD-0608-U and Window 7

I had the same good results. Just clicked on Intros and Windows 7 to download the driver fro my model GD -0608-U tablet

Jan 17, 2010 | Wacom Intuos A4 Graphic Tablet

1 Answer

My Wacom Intuos3 tablet won't switch into pen mode

The winning answer came courtesy of Mr Benedikt Schmitt of Wacom Europe, who offered the following solution: from the Windows Device Manager, disable the “Wacom Virtual Hid Driver” device. (Go to Control Panel > System and Maintenance > Device Manager, find the driver, right-click it and choose “Disable”.) One reboot later (welcome to Windows-land, circa 2008?), everything works as desired. Pressure and tilt sensitivity inside Photoshop still work, and the pen functions just fine in the rest of the Windows desktop. The absolute mapping makes it an absolute pleasure to point quickly and precisely. It makes my laser mouse feel rather clumsy navigating a large 24′ screen!

Feb 04, 2009 | Wacom Intuos3 Graphic Tablet

1 Answer

Wacom Intuos3 stopped working when I upgraded to Leopard

I did solve it myself. Having downloaded the new drivers off the Wacom website, I hadn't realised they were still sitting on my desktop waiting to be installed. Once I found the folder and opened and installed it everything worked fine!

Sep 10, 2008 | Wacom Intuos3 Graphic Tablet

1 Answer

New Wacom Intuos 6x8 Graphics Tablet with a Serial connection (using a USB converter) work with Vista?

Searched for ages to find a driver for my giant wacom (UD-1212-R) on Vista 64. As of this moment there isn't one, and it looks like they are not even going to bother. But if there are any geniuses out there........

Jul 17, 2008 | Wacom Intuos3 Graphic Tablet

2 Answers

Intuos 3 Keystroke and Touch Strip not working properly.

solution-------just try new drivers.

Jun 26, 2008 | Wacom Intuos3 Graphic Tablet

Not finding what you are looking for?
Wacom (PTZ930AC) Graphic Tablet Logo

922 people viewed this question

Ask a Question

Usually answered in minutes!

Top Wacom Graphics Tablets Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

2236 Answers

Barrett Palumbo
Barrett Palumbo

Level 2 Expert

1772 Answers

Are you a Wacom Graphics Tablet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides