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Belt was broken, so I had to go inside the motor assembly -- torx screws all the way. The problem is finding a replacement belt without buying a whole new power drive.
its either the power head is clogged up with debree or the belt is broken. if the belt is broken it wont wisp everything up. Take it to a shop to fix. DONT TRY TO FIX IT YOURSELF~!!! dysons are very expensive and arent made to just be taken apart
You probably have a broken belt. You need to take the plate off the bottom and see if the belt is broken. If so, contact Dyson (1-866-693-9766) to get another belt.
You sound like you've broken your belt! If the roller gets stuck the pulley that rotates the belt will have burnt a hole in your belt and broken it. You'll need to contact your local Dyson to obtain parts,
When I had a problem with my DC17, I received a quick response from their service department at 866-693-9766. They recommended a local authorized repair shop.
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