Question about Smartpool Dolphin Robo - Kleen Above Ground Robotic Pool Cleaner

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Pool cleaner Won't move

It has stopped moving. Wheels move freely and it still blows water through, but it just doesn't go anywhere

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Mine did this and when i took out the filter bag i noticed the blue cage looking thing had come out of pink track on both sides and would not stay in. I put little zip ties where the broken notches were and it works fine now. Hope yours is as easy to fix.

Posted on Jun 23, 2012

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For these automatic pool cleaners, make sure that the filter bags are clean and free of obstructions. Check your impeller. Sometimes hair and other materials can get caught in the impeller and can cause the unit not to move. Finally, make sure that you are getting adequate pressure from your return lines.

Posted on Jul 21, 2010

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Hi, my smartpool dolphin robo doesn't move any more. It seems stuck on the ground. When I 've started to understand why, i've discovered that out of the water, the wheels turn few seconds in...


There are two things that you can check yourself if these pool cleaners are not moving properly. First, check the impeller. Make sure that the transformer is unplugged and take the top grill off by removing the 2 screws from the top. Check for debris and remove if you see anything. Replace the grill and tighten the screws before you try the cleaner again. Also, check your front and rear wheels. Debris and leaves can get caught in the axle bearings. Make sure this is not the case. If one of these does not solve the problem, it could be your gear box and you will have to have it serviced by a professional.

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There are a couple of things that will cause Kreepy to not move. Basic things to look at to resolve this issue:
1. Check the Footpad, the very bottom part of the cleaner, there should be raised sections on the clear rubber ring. There should be texturing on those sections, should feel like a soft sandpaper. If the sections are smooth, that needs to be replaced.

2. Is the Seal flat on the pool surface? If not, you may need to move the first weight about 8 to 10 inches from the Swivel Head.

3. Does the cleaner stop moving in the same area? When your system is running, can you see the water "rippling across" the top of the water from the return lines? If so, the issue may be your return lines. The cleaner follows the hose, so where the hose floats the cleaner will follow. If the return lines are not allowing the hose to move, then the cleaner will stop moving. Pentair recommends that your return lines should be angled downward at a 4 to 7 o'clock angle, all going in the same direction. This will take a day, or so, to re-direct the flow of water in the pool. However, by moving the flow of water from the top, or toward the center of pool, to a downward circular movement will allow the hose to float freely around the pool.

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Make sure the feet have springs in place, move freely, and rubber not too worn. If that all looks ok, then probably too much suction pressure. Use gauge that came with unit to verify proper suction.

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