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Canon i9900 on power up after boot, i am getting get 2 flashes on the orange light. I know its related to paper detection. is this a minor or major problem?

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Hi. I did some research on this on canon website. This may be a serious problem, we should better fix it so that it does not cause you money.

Canon suggests three steps, you can try any of them and check if it fixes. If they do not work, it would require service (trust me its very rare).

Clean the Paper Feed Rollers

If the paper feed rollers become dirty, they may not be able to properly feed paper.
If paper does not feed correctly, perform the following to clean the paper feed rollers.

1. If paper is set, remove the paper and turn on the printer.

2. When the printer is powered on, press and hold the Resume/Cancel button. Release the Resume/Cancel button after the Power lamp blinks three times. Cleaning will automatically start. (The paper feed roller cleans itself by revolving ten times.)

Please wait approx. 30 seconds for paper feed roller cleaning to complete.

3. When the Power lamp lights in green, repeat step 2 several times.

4. To confirm whether cleaning has been performed properly, set a blank sheet of plain paper (A4 or Letter size).

5. Press and hold the Resume/Cancel button and release it when the Power lamp blinks three times. (The paper set in the printer is picked up and fed.)

6. Repeat steps 4 and 5 several times.


Remove Foreign Material
Foreign material inside the printer can cause printer malfunction.

1. If there is any foreign material (such as a piece of metal or pen) inside the printer, after turning the printer off and removing the power cord from the outlet, remove the foreign material by hand or with tweezers.

2. Ensure that there is no foreign material by opening the front cover.


Resetting the Printer
By resetting the printer's power, the print buffer is cleared and certain sensors are reset. If there is invalid data in the buffer, or sensors are stuck in a particular mode; errors may occur.
Follow these steps to reset the printer:

1. Turn the printer off with the Power button (if available).

2. Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared) .

3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. If troubleshooting a communication issue, reconnect the data cable (not applicable to WiFi, Bluetooth or Infrared).

4. Turn the printer back on.

If it helps you in any way, I would be thankful if you please rate the post.

Posted on Jul 30, 2009

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Should be minor, just says no paper, load paper and press resume. Sounds like a print job in the buffer or it wants to advance a sheet of paper thru. Paper not feeding could be major though.

Posted on Jul 30, 2009

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This is a serious problem, most likely it would be cheaper to buy a new printer that to try to get it repaired.

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Canon i9900 blinking three orange / jam


I had the same problem with my i9900 - 3 orange flashes on the the error light (Paper Jam) and yet I could slip a sheet of paper in and it would feed through OK. My problem is that the SPRING on the PAPER SENSOR had come off, leaving the sensor in the where it would be if there was a paper jam.

You have to REMOVE the main cover of the printer to find and fix this problem You have to find all of the release points (look for triangles on the plastic covers) where you insert a small tool/screwdriver to (1) press 1 release each side & remove the 2 silver end panels, (2) press 1 release to remove the control switch & carefully disconnect the two connectors inside. Start with the triangle rlease on the lower front left of the main cover, then 1 on the left side, 3 on the back, 1 on the right side, and finally 1 on the lower front right side and gently lift the whole cover off.

You can then look inside with a flashlight from the top rear just behind the left side paper feed roller and see a small switch which pivots when paper is fed through the printer. Feed a sheet of paper and see if the spring is returning it to the normal (no jam) position. I used a long pair of tweezers to reach inside and slip the spring back into its normal position which is behind the small slot on the far right side of the switch. No pictures, but it should be intuitive where the spring should go. Once reinstalled, the switch will move back to the normal position and your paper jam should be fixed.

This SAME MECHANISM is also used in a number of other Canon i & ip series printers so this general approach to fixing this in other models could be the same - (1) remove the cover, (2) locate the switch, and (3) put the spring back into the correct positiion.

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