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Dyson DC50, brushbar clear, but won’t spin. Can see and hear it lunge initially, but then it won’t spin. Can’t manually move it either. Is the brushmotor burned up and do I need a whole new lower assembly?

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  • Master
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Need new belt

Posted on Jan 11, 2018

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6ya6ya
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Hi,
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click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
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Posted on Jan 02, 2017

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chrispurs1
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SOURCE: Brushbar not spinning

Hi.
If your Dc14 is all floors it will have A clutch fitted this is easy to determine just stand in front of your machine look down at the left hand side there will be a coloured knob on the side e.g. blue.yellow,green,purple this will have a pointer on it which when you pull handle back to vacuum must move to drive position you can rotate it by hand if it is stuck in park position ,
If there is no belts broken the brushes will now turn.
If they don’t the chances are one of the 2 belts have snapped.
You will then need Manuals to help you repair the problem.

Go to this site for more infomation.
http://dysonmanuals.llc.nu/

Chris..

Posted on Feb 12, 2008

  • 3 Answers

SOURCE: Brushbar not spinning

Well dummy me. I called Dyson. There is an on/off switch RIGHT NEXT TO THE MAIN ON OFF for JUST the beater bar. Itis not highlighted in the manual and I never even looked at the front of the machine! Pressing did reactivate beater bar after the auto shut off caused by the sock! HOWEVER I am keeping the more complicated clutch instructions, just in case. Thanks!

Posted on Oct 01, 2008

Vac Belts
  • 701 Answers

SOURCE: The brushbar is not spinning.

Even though the belts are intact they can still be stretched and will not turn the brush. Here is a link to the belts you need:

Dyson DC14 Replacement Belts

Posted on Nov 24, 2009

BElectric
  • 1140 Answers

SOURCE: On the piece that covers the brushbar and motor

In theory, yes. If the brushbar isn't held firmly, then the belt isn't running smoothly which puts more strain on the motor. This can cause the motor to get hot very quickly which will trip the thermal overload protection.

After it switches off, do you have to wait several minutes before it will turn back on?

Posted on Oct 13, 2010

  • 1 Answer

SOURCE: Hello! Help!! The brushbar

Sorry this is not a solution. But after reading your problem and other people with the same problem, i just wanted to say i have a Dyson DC24 ball and have only had it 1 year and the exact same thing has happend it is spotless inside and out including the pipes and brush bar, still no matter how many times i press the reset button it still wont spin. I am going to go back to a Hover because im fed up with this piece of **** Dyson! sorry but wasnt there a time when things where built to last! I am now using an ancient Hover junior which is the spare vacume cleaner we keep in the cupboard. Dyson LOL.

Posted on Jan 03, 2011

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1 Answer

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1 Answer

Dyson dc 50 is notsucking intothe canister


Hi there, it's Jack at Dyson.

I can confirm that it's normal for dust and debris inside the clear bin not to spin. There are ribs called 'baffles' at the base of the clear bin, which capture debris and force it to settle.

However if the machine doesn't seem to be picking up as well as it should be, there may be a blockage in the cleaner head, internal hose or airways. This is quick and easy to check for and resolve, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc50/dc50-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50/dc50-clearing-the-brush-bar-video

You may also want to give the two lifetime filters a wash using cold water without detergent. In normal use we recommend washing the filters at least once a month. Allow at least 24 hours for both filters to dry completely before replacing them in the machine.

I'm confident removing any blockages and giving the filters a wash will restore full performance to your DC50. But if you'd like some further help from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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2 Answers

Dyson dc 50 is not sucking intothe canister


Hi, it's Jack at Dyson.

It's normal for dust and debris in the clear bin not to spin. There are ribs called 'baffles' at the base of the clear bin, which capture debris and force it to settle. However if the machine doesn't seem to be picking up as well as it should be, there may be a blockage in the cleaner head, internal hose or airways. This is quick and easy to check for and resolve, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc50/dc50-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50/dc50-clearing-the-brush-bar-video

You may also want to give the two lifetime washable filters a wash using cold water without detergent. In normal use we recommend washing the filters at least once a month. Allow at least 24 hours for both filters to dry completely before replacing them in the machine.

I'm confident removing any blockages and giving the filters a wash will restore full performance to your DC50. But if you'd like some further help from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 02, 2015 | Dyson Dc50 Ball Multi-Floor 2-Tier...

1 Answer

My dc28 main brush won't spin even though there is nothing tangled


Hi Kevin,

I'm sorry to hear you're having difficulty with your DC28's brushbar. We should be able to help but we'd need to discuss this with you directly.

Please give our Helpline a call on 1-866-693-9766 - alternatively, if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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1 Answer

My dyson dc24 roller bar won't spin


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/my-machine-is-not-working/brushbar-not-rotating-reset-check

Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.By following these steps, you should be able to resolve your issue without further assistance.

However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

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2 Answers

Brush doesn't spin


This model has Brush Control
The Brushbar can be turned off to protect rugs and delicate floors
You've either accidently turned the brushbar off or the belts broken

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1 Answer

DC24. Why won't it turn on?


J Luke, it's not fully clear what the issue is - no power at all, or that the brush won't spin. The manual can be found here (
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/DC24_Manual.pdf ) and a Dyson graphic for resetting the brushbar is here (
Reset brushbar ) A very common issue that a lot of people don't pick up on from a first perusal of the manual is that the brushbar will not spin when the vacuum is in a full upright position (this is what switches the suction over to the handle/wand, and no use spinning the brush with no suction, so it turns off). You may want to try again with the vacuum back inclined from upright. There are some models where part of resetting the brushbar after a blockage is to press the brushbar switch (grey switch next to main power switch according to forums, though not pointed out in the manuals) several times.

Other forums say that if something has actually failed, it's a PCB about 1% of the time and the actual brushbar motor the other 99%. That swap would go into a lot more detail than likely needed here.

Good Luck!

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1 Answer

The brushbar is not spinning.


Even though the belts are intact they can still be stretched and will not turn the brush. Here is a link to the belts you need:

Dyson DC14 Replacement Belts

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1 Answer

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Read the manual -- available on the Dyson web site. Brushbar not spinning • Ensure brush control is set on carpets mode. Note: brushbar will only spin when the handle is reclined.

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Take off the brush cover and check that the suction orifice is clear. Also check the rubber flaps at the bottom of the hose/handle holder is correctly positioned.

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