Question about Dyson Vacuums
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
1. Check the on/off button these can also be troublesome and if you've stood on the cable once or twice you could have a break in the wire and it's shorting, check by turning on and wiggle cable around where it enters machine.
2. Faulty thermocouple, it is held in a white plastic housing screwed with one T15 torx screw to the motor housing. You could replace it but I just shorted mine with some wire and it hasn't failed since and more importantly not caught fire yet!
Posted on May 28, 2009
Hi its Darran at Dyson.
It may be worth taking the filter in the ball out and putting it back making sure it has clicked back into place securely.
If you need advice on this, please visit our website at www.dyson.com and click on the support section.
Alternatively, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 16, 2010
Testimonial: "I went to the dyson website...and figured it out thru pictures. Thank you!"
I'm not sure about all the switches used in the vacuum, but I recently took some pictures of the power button assembly. The buttons in the picture below are (from left-to-right): Circuit Breaker, Brush Switch, Power Switch
The next picture shows how the plastic buttons that operate the brush and power switches should go together:
And finally, this is how the power button assembly reattaches:
Posted on Jul 29, 2010
SOURCE: There is no suction from
There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.
The fist possible problem is a VERY common problem actually.
Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.
Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:
Here's another picture, that is the RIGHT way to install the soleplate:
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.
Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219
Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:
If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.
I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free, rather then just the premium ones that users pay to have answered. We really do appreciate when someone recognizes the work you've done. Thank you very much,
Posted on Aug 09, 2010
I'm sorry to hear you're having difficulties with your DC25. This issue sounds unusual, and we'd appreciate the opportunity to provide further assistance. Please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have the machine to hand when you call.
We'll look forward to helping you resolve this.
Dyson Online Customer Support
Posted on Feb 06, 2012
Tips for a great answer:
Oct 26, 2016 | Dyson Vacuums
Feb 14, 2015 | Dyson DC24 All Floors Upright Cleaner...
Jan 20, 2015 | Dyson DC39 Animal Canister Vacuum
Nov 14, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...
Jul 31, 2011 | Dyson DC16 Root 6 Bagless Handheld...
Oct 04, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...
Apr 15, 2010 | Dyson DC25 All Floors Bagless Upright...
Sep 20, 2009 | Vacuums
May 21, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...
25 people viewed this question
Usually answered in minutes!