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So I have a dyson v7 direct drive motor head, I took the roller out to clean it, put it back in and now it won't turn.i have secured it properly and there are no bloackages

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: roller motor on a DC17 dyson wont turn on

there is a reset button under the cover that houses the on/off switches. remove the handle/wand and look on the back (where the top of the hose sits) for 2 screws (its a torx/star head screw size t10 i believe). remove them and locate 4 small locking tabs that hold the switch cover to the frame of the vacuum. Depress them and pop the cover off (2 towards the top and 2 towards the bottom). Youll see 3 switches (2 square red buttons and one small cylindrical shaped one). Push the small red one (the one to the left if my memory serves me right). you should hear a click. if you do than the switch is reset. if not check all connections to all 3 switches. if you see nothing loose or not connected, you may need a new brushbar motor. try it

Posted on Aug 09, 2009

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  • 389 Answers

SOURCE: Dyson DC14 roller doesn't turn but everything else

The DC14 has a "brush control system" operated by a knob on the right side of the base. This knob has two positions: "bare floors" and "carpet". The roller will turn only when the knob is on "carpet", and even then only when the handle is tilted back (with the base still flat on the floor). The problem is that this system uses two belts, only one of which is easy to see. If you're sure that the control knob is in the correct position, and still the roller doesn't turn, then most likely the belt that you can't see is broken (that belt goes from the motor to the clutch mechanism behind the control knob).
Belt replacement on this model is not for the faint-hearted! To get an idea of what's involved, you can go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement". It's a slightly different model, but the principle is the same. At least you will see how to remove the clutch cover so you can check on the other belt and confirm if this is the problem or not.
I value your feedback, so please remember to rate this response. Good luck!

Posted on Jan 18, 2010

Dysonteam
  • 167 Answers

SOURCE: hi, i took apart filters to clean in my dyson dc25

Hi its Darran at Dyson.

It may be worth taking the filter in the ball out and putting it back making sure it has clicked back into place securely.

If you need advice on this, please visit our website at www.dyson.com and click on the support section.

Alternatively, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

Testimonial: "I went to the dyson website...and figured it out thru pictures. Thank you!"

  • 10 Answers

SOURCE: i opened my dc17 dyson to clean teh motor. trying

I'm not sure about all the switches used in the vacuum, but I recently took some pictures of the power button assembly. The buttons in the picture below are (from left-to-right): Circuit Breaker, Brush Switch, Power Switch

495bf20.jpg

The next picture shows how the plastic buttons that operate the brush and power switches should go together:

775da73.jpg

And finally, this is how the power button assembly reattaches:

9573185.jpg

Posted on Jul 29, 2010

likjuwetrg
  • 1 Answer

SOURCE: Our Dyson DC23 turbine head

Call them, explain your problem and probably they will send you replacement part, at least they will describe what part is malfunctioning, and you can purchase on amazon or something, here: Amazon com Dyson DC23 parts I hope this was helpful. Have a nice day

Posted on Dec 05, 2014

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Dyson DC62- I've cleaned all parts of the roller head, checked filters, connections The roller will start then top seconds later. Is there more that I can do or do I need to replace the whole part?


Hi,
Have you checked that there is nothing behind the roller or in the outlet 'neck'/pipe which is still blocking the roller-head.?
Have you checked that the machine is actually sucking properly at the forward nozzle.?
Have you checked that the locking end caps on the brush roller have been twisted back into their 'locked' positions.?
Best of luck

Mar 17, 2018 | Dyson Vacuums

1 Answer

My Dyson V7 vacuum has just recently started working but with an intermittent suction only, not running consistently.


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner running intermittently. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Mar 18, 2017 | Dyson Vacuums

1 Answer

Have a Dyson v6 for several months. Roller brush stops turning a soon as I start to push forward after staring trigger. Examined & cleaned roller & surrounding head & find no objects interfering.


The Dyson V6 has an electric motor in the power head. The battery is in the handle unit. So power has to get from the battery head unit down to the motor at the floor roller brush. The way they do this is to send the power around the plastic debris cup that you empty, and then into the connector for the tube and out the bottom of the tube to the roller brush motor. Your problem is probably that there is a lost contact along the way. Try plugging the roller brush directly into the head unit leaving the tube out and see if it is intermittent or if it runs fine. In that case the problem is one of the contacts associated with the down tube. If the roller brush is intermittent even when plugged directly into the head unit, then the problem may be the connection associated with the debris cup. remove the cup and make sure the contacts are clean. Hope this helps. G

Oct 26, 2016 | Dyson Vacuums

1 Answer

Hi, I have a dyson v6 absolute (UK version), which has a direct drive cleaner head. Will a soft roller head (aka fluffy head) fit and work on this machine?


Hi, it's Allan from Dyson.

I'm sorry we haven't been in touch about this sooner.

It depends where you are.

For example, the UK V6 Absolute has not been tested with the soft roller head and it will not fit.

I would recommend contacting Dyson directly in your region to discuss this further.

Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes,

Allan

Jan 09, 2016 | Dyson V6 Absolute Bagless Cordless Hand...

1 Answer

I can't get the brush to work or suction or any air flow in the lower part of the vacuum.


Depends on what you mean by 'disconnected the lower part.'

See end of the note for a link to the manual. Dyson doesn't have it directly, and a number of places either want you to download spamware, or only have a non-english copy.

1) If you took the roller all the way out, you will have had to have eased it out of the loop for the drive band, and then eased it back through after cleaning. If it's not through the loop, no drive power. The band is stiff, so it can be a bit of a challenge to pull out far enough to get the roller back through. Use a smooth dowel or other smooth sided lever to pull band out enough to feed the roller back through. (Smooth = not cutting the band)
2) If you didn't take the roller out as in (1), or did feed it back through the belt before closing it all up, then there's a couple of possibilities. A) The brush will not spin if the unit is full-upright. Put your foot on the lower assembly, pull the handle back to the 'I'm about to vacuum something' position, and try again.
B) According to the manual, this model has an 'engage brush' button. The system should start with the brush engaged, but try toggling it with the handle not up-right.

If still not spinning, turn off and unplug. Try spinning the brush by hand. If it spins freely, the clutch to engage the brush isn't engaged. If there is resistance, then it's engaged (unsure if it auto-disengages when powered off. You's want the handle tilted back when you try this).
Manual Link:
http://homeappliance.manualsonline.com/manuals/mfg/dyson/dc18.html

Good luck!

Oct 17, 2015 | Dyson Dc-18 "the Slim" Upright Model...

1 Answer

How can I removed the two halts to the roller mechanism for cleaning?


Hi there, it's Jack at Dyson.

I'm sorry you feel half of the motorised head's V-ball assembly isn't rotating freely. We're keen to take some further details, and when you have your machine to hand I'd encourage you to contact our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speakign with you.

Sep 12, 2014 | Dyson DC35 Handheld Vacuum

2 Answers

Hi, i took apart filters to clean in my dyson dc25 and put it back together as said...and now its making a highpitch whinning sound


Hi its Darran at Dyson.

It may be worth taking the filter in the ball out and putting it back making sure it has clicked back into place securely.

If you need advice on this, please visit our website at www.dyson.com and click on the support section.

Alternatively, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Apr 15, 2010 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Roller does not turn


Hello,

When a Dyson DC07 makes this horrible grinding noise, it can only mean one of three things.

The Dyson DC07 uprights use a clutch mechanism to control the brush spinning when you change the floor / carpet switch. When you hear this grinding noise, it's actually the clutch slipping because it can not spin the roller brush. Most other uprights use a belt to spin the roller brush, and if something is stuck in the roller brush it will cause the belt to break. Dyson's however will make that awful grinding noise rather then breaking the belt, and will only make that noise if the roller brush can not spin.

When you hear this noise on a Dyson, it can only be 1 of 3 things. Either your clutch mechanism itself has gone bad, or the roller brush itself was not properly put back into the vacuum, or the brush itself has gone bad.

I'll be happy to walk you through step by step on how to diagnosis this problem and find out which one of these two parts is bad on your vacuum2_bing.gif.

Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:

b45ef25.jpg
Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner2_bing.gif. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the completely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.

13bda0c.jpg

Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some maneuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:

9665ae3.jpg
Step 4. Once you get the belt out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:

3a76171.jpg
If the roller brush went bad, then you'll need to purchase a new one. Here's a direct link to the roller brush your machine uses on our website GoVacuum:
http://www.govacuum.com/dysondc07.html


If the brush however was able to spin freely, and it spun multiple times, this indicates that most likely the brush was not put back in properly, or it could be a little more serious of problem in the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. There is a very helpful video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.

I think more likely however it's probably that the brush was not put back in properly, and this caused the brushes not to be able to spin, which would cause the clutch to make that horrible noise. Make sure that the roller brush is pictured like the brush above, you may also want to make sure that the bottom plate is put on correctly, this could also prevent the brush from spinning:

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg



If you need to replace the clutch, here's a direct link to the clutch your Dyson DC07 uses on our website:
http://www.govacuum.com/dydcclasfore.html

Here's the video on how to replace the clutch:


When you hear that grinding noise, it can only be one of these three problems. This clutch mechanism was so problematic that Dyson removed it on the second series of the DC07 models. I hope that this repair was helpful in diagnosing your problem. If you have any questions about the diagnosing, or the clutch change, please feel free to use the Clarification Request form here on the Fixya repair page. If this was helpful you, please be sure to rate my repair as helpful by clicking the thumbs up icons.

Thank you,

Chris J.
GoVacuum

Apr 06, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Belt wont turn makes a loud noise when put on carpet setting


If this is a Dyson with a protected belt that can't be replaced then it will have to be sent out to Dyson or get a Dyson servicepersonnel to check it over - protected belt motors are difficult to fix by yourself. If its clicking all the time, then it means the belt has to be replaced. In the mean time check that there are no obstructions on the beater bar and behind it and also check that the brush stop roller at the top of the hood is in the right position. It should move automatically when the handle is swung down in normal operation. 

Feb 23, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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