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My Dyson v6 animal vacuum won't charge

Hello. I have the same problem as Shelly. My Dyson will not charge. When removed form the charger the LED light flashes a few times and then stops. The motor does not run at all. When the machine is returned to the charger the same thing happens. LED light flashes , then stops! The power supply from the mains plug is live. Any ideas please? From Eleanor O'Neill.

Oct 04, 2016 | Dyson V6 Animal Bagless Cordless Stick Vac

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My Dyson v6 with purple dust container, power surge whilst vacuuming and then it stops all together even though it's fully charged

Hi Sally, it's Jack at Dyson.

Your V6 machine will pulse to let you know if something is preventing airflow from passing through the machine. This could occur if there's a blockage in the floor tool, wand or bin inlet. It's also worth checking the bin inlet flap can open and close freely, and isn't jammed shut with debris.

Our video guide should help get your machine up and running again:
If you need further help or advice after giving this a try, just contact our experts directly. You can reach us by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

May 18, 2016 | Dyson V6 Animal Bagless Cordless Stick Vac

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Dyson v6: It looks like it stopped charging.

If it's only 2 weeks old, you could have a defective either charging system or just a bad battery. Most places offer free replacement within 30 days of purchase. I would take it back to your place of original purchase. I hope that helps!

Mar 21, 2016 | Dyson V6 Absolute Bagless Cordless Hand...

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My Dyson V6 has stopped working; green lights illuminate but no power???

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson V6. To help you resolve this, we'd need to take a few further details to help us pinpoint the cause of the issue.

When you have your machine fully charged and easily to hand, please get in touch with the Dyson Customer Helpline. We'll be able to talk you through some simple diagnostic checks. If a replacement part is needed, we'll be able to confirm whether or not this is covered under our free 2-year cordless parts and labour guarantee.

You can reach us on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

Feb 26, 2016 | Dyson Vacuums

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