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Posted on Nov 24, 2007

TOMTOM ONE frozen

Just bought a tomtom one third series and now it is stuck on a screen that is similar to that shown when synchronizing but with a big flashing x.
HELP!!!
Thanks

  • 5 more comments 
  • rosado Nov 25, 2007

    i just bought the tom tom one & its just have an x on the screen why is that ?

  • emtmoyer Nov 25, 2007

    My Tom Tom One thrd addition was not "tracking", So I shut it down and turned it back on and have the Tom Tom "update screen" with a flashing white X in a red circle. I tried the reset button without success. I did notice it will still hook up to my CPU.

  • Anonymous Nov 26, 2007

    same thing, i was on the coputer and i only ejected the divice, and it turned off, turn it back on and X was flashing, i just bougth the thing on 11/23/07 i will take it back to the store hope to get money back, and will get a garmin!!!!!













  • VickieDavis Dec 31, 2007

    I have the same problem. Just an orange screen with a picture of a TomTom and a flashing red circle with a white X on it. It seemed to work fine until I did the update. It has never even been in my car. Restoring a back up does not help and resetting does not help either.

    How come the web site says we can email questions but I can not fine an email address anywhere?

  • Anonymous Dec 31, 2007

    tomtom one was downloadig update now screen is locked on won't turn off

  • B uddy Dec 31, 2007

    Tom Tom One worked fine once. Now frozen in the Home position and it automatically zoom out. I have tried turning it off and on hopikng to reset it. What can I do

  • Anonymous Mar 18, 2008

    same problem after downloading map of france

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  • Posted on Nov 27, 2007
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Rodroman..

You need to format and reload your unit. The BIG RED X, is b/c your memory somehow is corrupted. Although odd that it's straight from the store like that. As long as you have all the software to re-load your unit's software.. then everything will be fine afterwards. Let me know if I can help in any other way prior to rating please.

thanks,

Daniel

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  • Contributor 7 Answers
  • Posted on Nov 27, 2007
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You all have a problem with the operating system of your tom toms. Call tech support at 866-486-6866.

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Hi. I have a tomtom one third edition. when it starts it gets stuck on the "tomtom" screen. I tried reinstalling the application software and that did not work. I also tried reformating the tomtom and that...

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Have you tried the RESET button on the bottom of the GPS?
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My tomtom receiver is frozen on the start screen.

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Frozen tomtom go 910

Hi, Not a nice problem that. Try connecting your tomtom to PC ( not through home ) so the tomtom will look like a USB drive in "My Computer". if TomTom Home tries to load up , cancel it. Look in "My Compuer" If you do see the TomTom as a drive , open it up and copy the folders and files to your PC. If that works, now you have a backup and you can have a mess around knowing that if you mess things up , at least you can put things back as they were and you won't have made anything worse than it was before. Once thats done , try a harder reset in normal way but also hold the ON button in whilst doing the reset . Many people press too hard on the reset button and also hold it too long so just give one single press , only hard enough to feel it click in , then out. Thats all it needs for a reset and it avoide damaging the switch ( yes , I have seen many reset switched stuck in or broken ). I think theres 2 possible causes for your problem . 1/ You now have a corrupted file on your TomTom preventing the boot-up continuing. 2/ Your Tomtom is still trying to perform the last function ( backing up through TomTom-home ) and has somehow got stuck in that loop. For the moment , try the above and see how you get on and if you donn't solve it please post on this forum again .

Good luck .
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My tomtom one 3rd edition(1g) keeps freezing up and restarting

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Don't know if this will work for everyone, but it seems to have done the trick for me.
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