Question about Dell Color Printer
When I try to print with laptops using my D-Link router, the computer says "Ready", but loses its communication with the printer. If I turn the printer off and back on, then it will print. Otherwise not. I've spent HOURS on the phone with kindly, knowledgeable Dell laser techs and they've even sent me a new printer. 2 laptops are running Vista, and one XP, but the problem is the same. My 2 desktops (XP's), connected 1 to the router and 1 via ethernet cable are no problem. Before I connected using the ethernet cable, it had the same problem. Yet I have no problem with my internet connection. Dell has been wonderful, but I can't imagine what is the problem. Please help!!!! Thanks.
It sounds as though the Router or the printer are not set to automatically obtain IP address's or that the Router has not been told the MAC address of the printer this can be usually by switching off and then holding the power button when switches on check these against the routers setting also if the firewall has a setting to allow the continued connection of printers
Posted on Feb 25, 2008
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