Question about HP Photosmart 3310 Printer

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My HP 3310 All-in-One is relatively new and is displaying "ink system failure" even after replacing all of the cartridges and rechecking them. I've tried unplugging the machine and have scrolled to "tools" to clean the printer heads.....no luck. Please advise. Kathryn Long

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Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and then turn it back on. You will have to turn the printer off twice and then it will recalibrate.

Didn't quite worked for the first time, but it did on the second try.

http://www.fixyourownprinter.com/forums/printer/39471

Posted on Jul 30, 2009

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This error code indicate a failure in the ink system. If you've tried with different/working cartridges, please follow the instructions given HERE.
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If you ran the ink cartridge refill routine, from your desktop using the utility supplied by HP, this should not occur, so try running the head cleaning and alignment routines and see if this clears up the problems.

I am assuming that all your cartridges are relatively full and trouble free and that the printer has been successfully and recently used, prior to your replacement of the one new cartridge.

Sometimes, if the printer has been idle for some time without use, the ink will dry on the heads of perfectly good cartridges, causing the problem you cite.

Use alchohol based cleaner with the kind pads supplied with a new cartridge to regularly clean the heads of your ink cartridges, according to instructions in your manual and CAREFULLY, so as to not damage the heads.

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  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
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If this doesnt work then apparently the controller for the inkjets is bad. you would be best served to take it back under warranty or replace the printer

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