That error can be caused by several conditions.
1. Make sure the printer driver is set properly for the ribbon type you're using. For example, if you have a MA100YMCKO ribbon, make sure the driver is set for it, rather than the MA1000K or MA250YMCKOK ribbon. NOTE - you must have Windows admin privileges to be able to adjust driver settings.
2. Make sure you're using a compatible ribbon type. Magicard makes many ribbon types, and they're not always compatible across all printers. Make sure the ribbon you have IS specified for the Enduro+ printer.
3. Update your firmware. All ribbons contain an RFID tag that informs the printer of the ribbon type, print-count, manufacturing site, lot-number, etc. If you have old firmware, it may not properly recognize the ribbon, resulting in this error condition.
4. Try an alternate ribbon. On very rare occasion, one of the ribbon RFID tags is missing or corrupted. The likelihood of 2 separate ribbons having the same issue is very small.
5. The printer may have a bad RFID-tag reader/sensor, which would have to be replaced by an authorized service center.
If you're in the USA, and we can help further, please don't hesitate to contact us.
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https://www.safecardid.com/
SOURCE: Mis-register
Hi There, 1. Make sure there is no dye film stuck to the print roller. This will cause card mis-registration (you will see feathered edges or a blurry effect. If there is dye film stuck to the print roller peel it off using adhesive tape or similar (the dye film will stick to the tape). You can move the print roller round with your finger quite easily. Then clean with a normal cleaning card. Afterwards check your print start and end position (you may be printing off the end of the card - also snaps the ribbon often!) 2. Make sure the other pinch rollers are really clean. 3. ** Check the warranty status first! *** Remove the right-hand side panel (2 screws on the side, 3 at the back). Check for free play on the card transport stepper motor pulley (there should be none!). Check the belt tension is not too loose (motor is adjustable - loosen 4 screws)). Hold the print roller with your left hand while trying to turn the large plastic pulley. You should feel no play. The grub screw on the pulley can sometimes come loose (1.5mm hex key required). Do NOT try to use a ball ended hex key. This only rounds off the grub screw socket. I hope the above helps! Regards, MC.
SOURCE: INk
Hi There,
It's difficult to diagnose 'Out of dye film' errors on the Rio 1 printers.
Does your serial number end with NP?
Can you hear the dye film motor running when the lid is closed?
Is the film actually moving? Try marking the rear (full) spool with a pen then closing the lid.
After the error, open the lid to see if it has moved.
While the lid is open, can you see a bright Red LED shining from just below the printhead?
Check that none of the dye film clips are broken.
Open the lid and remove the dye film spools.
Try to turn the small White cog just above the front-left dye film clip.
You should not be able to turn this (due to the gearbox on the motor).
If it turns then you will need to tighten the small grub screw which attaches the gog to the motor shaft.
I hope some of the above suggestions will be of help.
Regards,
MC.
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