I am trying to set up Alexa and it won't accept my log in. I have tried another internet log in and it won't accept that either Gill

Hello Gregg
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It is not a case of the devices 'learning the internet', you have to reset them and set them up from scratch. This link has set up instructions and also videos.

Unplug the power adapter from the device or the outlet and wait for 10 seconds. Plug it back in to restart it. To reset your device and keep your smart home connections: Press and hold the Action button for 20 seconds.

Reset Your Echo (3rd or 4th Generation) - Amazon.ca

Setting up

https://www.google.com/search?q=Setting+up+Alexa+products

Reset Videos

https://www.google.com/search?q=Alexa+products+reset

....

When your Alexa Echo not responding or understanding the request, then follow steps to fix this problem
Check your power adapter connection or also make sure you are using the same power adaptor that is included with your Alexa device.
Check the internet connection that is connected with high-speed data.
Check your Alexa device isn't muted (Because if your Alexa device is mute then Alexa red ring issues show)
Give clear word commands to Alexa
Check your Alexa device updated and also check the Plug your Alexa device connection

When your above step is fulfilled, then your Alexa Echo not responding is resolved, otherwise, you need to call the Alexa Echo helpline, today.

Here Some following important Step to Solve this issues

First you need to restart the Alexa Device.
Check your Power plug connection between Echo and main Switch power. make sure your Power cable is working.
Check your Alexa App on your Smartphone to make sure it is Updated conditions.
Alexa makes sure it is not faulty conditions.
Alexa is kept in wi-fi range.
Wireless router is working and must be connected with the Alexa Echo device through the same network.
Now, you can check Alexa offline to Alexa online and working mode.
If Echo dot offline is still a problem then contact Alexa Helpline Expert today they will resolve this problem at a time.

Hi !

You can try saying 'call name's STOP. Then try again!

Thanks

How to connect Amazon Echo to in-home WiFi

1. In the Alexa app, select Settings from the left navigation panel.
2. Select Set up a new device.
3. Press and hold the Action button on your Echo until the light ring turns orange. ...
4. The Alexa app will show you a list of available WiFi networks.
5. Select your Shaw in-home WiFi network.

More items...
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27 Nov 2017

How to connect Amazon Echo to WiFi ' Shaw Support

or try this link.
https://www.google.com/search?rlz=1C1AVFC_enGB797GB798&q=how+to+connect+Alexa+I+changed+internet&spell=1&sa=X&ved=0ahUKEwiovqXJ8_zhAhXmQhUIHXmVCtAQBQgrKAA&biw=1366&bih=657

https://www.lifewire.com/use-alexa-with-your-tv-4161152

Not sure if you have one of the tv models listed in the article above.

If your Alexa says "Alexa Having trouble understanding right now", then you need to troubleshoot the Alexa device.

5 ways to try to fix it

If Alexa having trouble understanding issues arise then you need to shutdown Alexa for a few minutes and after restart the Alexa Device.
Unplug the Echo Device and Plug after few minute
Make sure Alexa is connected to the internet.
Also check the Alexa App's update condition.
If Above all fails then you need to try to fully reset the Alexa Echo device.

Some time Alexa not responding issues arise then you then contact Alexa Helpline, they will resolve the Alexa related problem within a minute.

Call Yahoo Technical Customer Support Number USA 1 844 414 4869