Question about Lexmark X5470 All-In-One InkJet Printer

1 Answer

Alignment problem

It says remove tape from cartridges !
but there is no tape on cartridges.

it says check paper
but there is planty of paper

it says pres OK to rety
but the same problem remain

the problem is that the print is only in pale rosy colour no black and no
multi coloured.
THE PROBLEM BEGAN AFTER REPLACING A AMPTY BLACK CARTRIDG

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Disconnect from computer - remove cartridges - wipe the bottom of them - not the side - reinsert - reconnect - try again - should ask to realign cartridges... cheers

Posted on Jul 30, 2009

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2 Answers

Even with a new cartridge inserted, the printer does not print properly. The printer does not indicate that a new cartridge is needed. How do I clean the printer head? It is a HP Photosmart C3180 al in...


Step one: Complete the alignment process If you have already installed new print cartridges, follow these steps to complete the alignment process.
  1. After installing a new print cartridge, wait at least 20 seconds for the print cartridge alignment process to start.
  2. Wait for the print cartridge alignment process to fully complete.
  3. Make sure that the alignment page has printed on plain, white paper that has no other printing on it. If you need to create a new alignment page, load the tray with letter or A4 unused plain white paper and turn the product off and on again to create the page.
If an alignment page does not print when the product is turned on or off, the issue is resolved. If an alignment page continues to print when the product is turned on or off, you should replace the cartridges with new HP cartridges. Continue to Step two: Remove the print cartridges. Step two: Remove the print cartridges Follow the steps below to remove the cartridges. NOTE: When you remove and install the same print cartridge, the unit will not align the print cartridge as the unit remembers the alignment values for that print cartridge.
  1. Press the Power button to turn the product on. The Power button is lit when the unit is on. Figure 1: Power button lit c01336350.gif
  2. Make sure that the paper tray is down, and letter or A4 unused plain white paper is loaded in the paper tray.
  3. Lower the access door until it stops. Make sure that the print carriage moves to the right side. Figure 2: Lower the access door c01336351.gif
  4. Wait until the print carriage is idle and silent, and then using your thumb, lightly press down on a print cartridge to release it. Figure 3: Print carriage c01336352.gif
    • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 4: Proper position of the print cartridges c01336353.gif 1 - Tri-color print cartridge 2 - Black or Photo print cartridge
  5. Pull the print cartridge toward you and out of its slot.
Step three: Install the new print cartridge
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 5: Remove the tape c00312625.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00312564.gif
  2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    • If you are installing the tri-color print cartridge, slide it into the left slot.
    • If you are installing a black or photo print cartridge, slide it into the right slot.
    Figure 6: Print cartridge locations c00652788.gif 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo print cartridges
  3. Close the print cartridge access door. Figure 7: Closing the print cartridge door c00652789.gif
  4. If you installed a new print cartridge, the print cartridge alignment process starts after about 20 seconds.
  5. The unit aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The product aligns the print cartridges every time at cartridge installation or replacement to ensure the highest-quality prints. The alignment page continues to print when the product is turned on or off, or when a print job is started, for any of the reasons below.
  • The automatic alignment process is not complete.
  • The ink cartridges are not properly installed.
  • One of the ink cartridges is defective.
  • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
  • Protective tape on a new ink cartridge has not been removed.
  • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The product needs to be serviced.

Aug 28, 2008 | HP Office Equipment & Supplies

1 Answer

My printer error message indicates- Alignment problem.(1) Remove tape from cartridges.(2) Check Paper.(3) Press Ok to retry. I do not see it being easy to remove tape from cartridge,but my allignment paper...


Make sure you are using the correct cartridges for your model. Try to remove both the cartridges. Close the cover. Unplug and replug the printer into the power outlet to reset itself. When the printer turns on, reinsert the cartridges when prompted. Close the cover and check for any error. If none, try to print again.

Apr 11, 2011 | Lexmark X5650 ALL-IN-ONE PRINTER

1 Answer

I ran out of ink and replaced my cartridges. When I tried printing the alignment, it printed the alignment, then gave me the error message of ERROR 2200 and also says "Alignment problem. Remove tape...


Try cleaning the Gold section of the cartridges with a wet paper towel.

Unplug the printer and clean the gold contacts on the printer where the cartridge meets up to the printer with a wet paper towel. Do this till the towels come back clean.

Dry both the contacts on printer and cartridges.

Allow at least 30 mins for the printer to dry.

Plug the printer back in and reinstall the cartridges.

Align the cartridges,

Hope this helps.

Zeppelinx12

Mar 11, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

Alignment problem. just refilled black ink cartridge..seeing message that printer is not aligned and remove tape from cartridge, but i see no tape


1) remove the cartridge and check it is not leaking. If it is, the printhead area on cart will be flooded with ink. Removing couple of ml from cart will stop it leaking.
2) If the cart looks clean (not leaking), stamp the printhead on some folded tissue paper or paper towell. It should leave a solid black stripe about 10mm long on the tissue. If it doesn't, your refill ink hasn't quite reached the printhead. You can blow little air into the breather hole (on top) to prime the printhead. Stop blowing when ink starts leaking at the printhead.
Clean the cartridge up before installing it.
3) If all above is ok and it still doesn't align properly, repeat above steps with the colour cartridge. The printer needs all colours working to perform the alignment process.

good luck with it

LC1000
www.inkbank.com.au

Dec 10, 2010 | Lexmark X7350 All-In-One Printer

1 Answer

I don't know how to install the cartridgre on my new printer J 3680 Could you please tell me how? Thanks,


Follow the instructions below to install the print cartridges for the first time. Installing print cartridges Step one: Install the print cartridges Follow these steps to install the cartridges.
  1. Open the cartridge door. The carriage moves to the far right side of the product. Figure 1: Open the cartridge doorc01133347.jpg
  2. Remove the new cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pink pull tab. Figure 2: Remove tape from cartridgec01107115.jpg 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.Do not remove the copper strips. They are required electrical contacts. Figure 3: Do not touch the ink nozzles or copper contacts.c01107116.jpg
  3. Slide each new cartridge forward into the empty slot. Then gently push theupper part of the cartridge forward until it clicks into place.
    • Insert the tri-color cartridge into the left slot.
    • Insert the black cartridge into the right slot.
    Figure 4: Insert the cartridgec01107117.jpg
  4. Close the cartridge door.
Step two: : Align the print cartridge The product prompts you to align cartridges every time you install a cartridge. You can also align the cartridges at any time from the control panel, or byusing the software you install with the product. Aligning the cartridgesensures high quality output.
  1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
  2. Press OK. The product prints an alignment page.
  3. Place the alignment page print-side down on the scanner glass.
  4. Press OK to scan the alignment page. When the scan finishes, the alignment is complete.

NOTE: If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.

Sep 13, 2010 | Office Equipment & Supplies

1 Answer

I'm trying to print & scan some papers for school & printer is not working properly, it says that theres an alignment problem & to remove tape from cartilage & then to check paper &...


When you install a new ink cartridge, it has a strip of tape on the top, you rip this off and install the cartridge. Then go to the printer preferences and in the tools menu there will be an alignment tool

Sep 03, 2010 | Lexmark X5495 Printer

1 Answer

Tops and bottoms of letters are cut off. I have changed the ink cartridge


Replace the old ink cartridge.
Verify that the unit is on. The On button is lit when the unit is on. If the device is not on, press the button to turn on the unit. Open the print cartridge door. The print carriage moves to the far right side of the unit. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. When replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. When replacing the black or photo print cartridge, remove the print cartridge from the slot on the right. Pull the print cartridge toward you and out of its slot. If the print cartridge is being removed because it is low or out of ink, recycle the print cartridge. Remove the new print cartridge from its packaging. Remove the plastic tape by using the pink pull tab. Removing the Tape from the catridge.
  1. Will have Copper-colored contacts.
  2. Plastic tape with pink pull tab ( must be removed before installing ).
  3. Ink nozzles under tape
  4. The HP All-in-One prompts for an alignment of the cartridges every time a print cartridge is installed or replaced. Follow these steps to align the print cartridges from the control panel.
  5. Top & Bottom not printing properly.
  6. Load unused, plain, white letter, A4, or legal paper into the input tray
  7. If coloured paper is loaded in the Input tray when the print catridges are aligned, the alignment will fail. Load unused, plain white paper into the input tray when the Printer catridges are aligned, the alignment will fail. Load and unused plain white paper into the Input Tray and then try the alignment again.
    1. Press 6 to select Tools .
    2. Press 2 to select Align Print Cartridge The unit prints a print cartridge alignment sheet.
    3. Load the alignment sheet print-side down and top first in the center of the document feeder tray, and then press OK. Now the printer will print properly.

Jul 29, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

Test page printing at the time of printer powered on



s.gif Solution minimtop.gif The product aligns the print cartridges every time that print cartridges are installed or replaced to ensure the highest-quality prints. The alignment page will continue to print every time that the product is turned on or off until the alignment process is completed. NOTE: If you remove and install the same print cartridge, the unit will NOT align the print cartridges. The unit remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. Follow the steps below, in the order presented, to correctly complete a print cartridge alignment. s.gif Step one: Remove the print cartridges minimtop.gif
  1. If the On/Resume button is not lit, press the On/Resume button to turn the product on. Figure 1: Press the On/Resume button to turn the product on c00316907.gif
  2. Make sure the paper tray is down and there is letter or A4 unused plain white paper loaded in the paper tray.
  3. Lower the access door until it stops. Figure 2: Lower the access door c00316908.gif Make sure the print carriage moves to the center. Figure 3: Print carriage in the center of the printer c00316909.gif
  4. Wait until the print carriage is idle and silent, and then, using your thumb, lightly press down on a print cartridge to release it. Figure 4: The print carriage c00316910.gif
    • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If replacing the black print cartridge, remove the print cartridge from the slot on the right.
    Figure 5: The print cartridges in the proper position c00316912.gif 1 - Tri-color print cartridge 2 - Black print cartridge
  5. Pull the print cartridge toward you out of its slot.
s.gif Step two: Install the new print cartridge minimtop.gif
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 6: Remove the tape c00312625.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00312564.gif
  2. Slide the new print cartridge forward at a slight upward angle into the empty slot. Using your index finger, push the print cartridge forward until it clicks into place. Figure 7: Insert the print cartridge c00316911.gif
  3. Close the access door.
s.gif Step three: Align the print cartridges minimtop.gif If you are installing a new print cartridge, the product begins to print a print cartridge alignment sheet. This may take a few minutes.
  1. Lift the lid of the product.
  2. Place the top of alignment page face down in the left front corner of the glass. Figure 8: Place the alignment page face down c00316913.gif
  3. Close the lid.
  4. Press the Scan button.
  5. The On/Resume light will blink during the alignment process.
  6. After the On/Resume light stops blinking, alignment is complete.

Feb 26, 2009 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

My Lexmark 5470 won't print anything but the alignment page. Then it says to remove the tape from the cartridge. There is no tape on the cartridge. I have cleaned it and it still won't print. Help I need...


I have the same problem as posted by tahoeowner. The printer indicates that I have an alignment issue and tells me to remove any tape from the cartridge. There is no tape on either cartridge, nor will the printer work with any other cartridges. I'm getting tired of wasting paper and ink with all the printer's "retry" messages.

Apr 10, 2008 | Lexmark Office Equipment & Supplies

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