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New 1gb RAM, sys. only reading 478mb.

My new 1gb RAM is not being fully read. I have run dxdiag and the approx memory in display is 32mb, so I don't think it's the display that's eating it up. I went into BIOS and there's no option for shared memory that I could see. I really need to get this RAM issue settled so I can run my software for my job.

I'm fairly computer savvy, but I'm at my wit's end. Another helpful person on here got me up to the dxdiag and bios, but the problem is still not solved. Anyone?

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  • Ronda Nogales Jul 30, 2009

    here's what "system" says:

    Gateway Mx3231
    Intel Celeron M Processor 1.50 Ghz
    1.50Ghz, 480 mb RAM (which should not be the case)

  • Ronda Nogales Jul 30, 2009

    Actually Geekman, I only have 1 slot. I switched out the old 512 stick for the 1gb stick that I had to purchase specifically from a "recommended retailer" because apparently, this particular model only recognizes pc4200. The one I bought prior (I want to say it was 5300, or something that sounds like that) caused the laptop to not start.

  • ronnie748 May 11, 2010

    What type of computer/motherboard does your system have?

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  • Gateway Master
  • 32,281 Answers

Although you have 1 Gb of RAM installed, I'm guessing you have two 512 Mb of RAM installed, it appears that only one RAM module is working.
Go into the BIOS and check if the BIOS sees 1Gb of RAM.
If it sees only 512Mb then swap the RAM modules around in the memory slots and check the BIOS again. If this doesn't work just install a single memory module at a time to determine which is the faulty memory module.

Posted on Jul 30, 2009

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Posted on Jan 02, 2017

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