Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

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One ice cube gets stuck when being ejected out of the mold

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You should try adjusting the ice maker water duration setscrew on the front of the icemaker(under the cover)There should be a pos and neg setting. Just incrementally set to neg and see if the smaller ice cubes will solve the problem. Hope this helps

Posted on Jul 30, 2009

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Ice maker not making ice


Check and see if a cubes or cubes are stuck in the ejection fingers. If the ice mold is full try cleaning the bottom coils. If the ice mold is empty check the water valve solenoid. Most times both the ice maker and water valve gets replaced at the same time. Nothing inside the ice box controls the ice maker. It does it all itself all it needs is for their to be 35f in the freezer or better.

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Sub zero 650 slow ice maker


Hi Maureen,

Your sub-zero 650 should produce about 8 cubes every 2 hours. It sounds like the heater beneath the ice maker may be wearing out. Ice makers use a heating mechanism to warm the cubes in the mold and force them to easily eject. If the heater is failing in the back slot, it could cause the ice cube to get stuck. If this is the case, you usually need to replace the part or the entire ice maker.

It is also possible the mechanism isn't properly aligned. You could try adjusting it.

You can find two manual on FixYa here: http://www.fixya.com/support/p24667-sub_zero_650_o_bottom_freezer

Otherwise, I suggest contacting their customer service or a technician: http://www.subzero-wolf.com/contact-and-support/index.aspx

Best of Luck!


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Have you tried adding a bit of water to the ice mold? Is their an ice cube stuck in the ice mold? If you have an ice cube stuck in there just heat the im with a hair dryer till the cube clears and fingers go around. Listen to see if you hear water going into the mold.

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lglasoe --
Owners Manual is available online at:
[http://www.managemylife.com/mmh/owner_manuals/search?query=Kenmore+655532]
If ice is getting stuck in the mold, it usually can be removed using a plastic (not metal) tool to eject it. Sometimes using a cooking spray like PAM (very lightly) on the ice mold can reduce the tendency for the cubes to stick. If you are still having a problem, write back. -- SWT

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1 Answer

The ice maker is not able to eject the ice cubes. You can see them partially exposed but they will not move. The unit keeps making noise...I assume it is trying to eject the cubes. How do I resolve this...


the under side of ice maker should be very warm. this is the heater that warms the ice mold . if its not hot ( warm) the the ice harvest is slow or not at all . if heater is bad or mold ruff or warn out . the ice mker wil have to be replaced . you can clean tray and use a food grade silcone and it will help if heater is ok .. mm .ps some times the ice cubes are too small and get jambed in the slots . if so adjust the cube side ( more water adjustment . this will correct the problem mm ..

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1 Answer

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Hello. Turn off the water to the ice maker. Remove the ice cubes, use a blow dryer to dry the mold and then spray the mold with PAM cooking spray. Let that dry and then turn the water to the ice maker back on. Joe

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1 Answer

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It sounds like the ice maker is stuck in the harvest ( dump ) mode , in the area of mold heater activation . This area , heats up the ice mold to unfreeze the cubes , and keeps rotating to dump the cubes . This heater , gets hot enough to actually burn you if you touch the mold .
I would remove the 2 screws holding the ice maker , unplug from the ice maker receptical , and replace the ice maker .

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1 Answer

Ice maker cannot eject cubes. I took off the front cover and found several contact points for checking the motor, water valve, thermostat, mold heater. There is also a line voltage and neutral contact. Are...


I usually replace icemakers as a unit. It sounds like the mold heater is out. The system cycles like this: Fill, freeze, mold heat, eject, and start over. The mold heater not working will prevent ejection.

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1 Answer

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get a hairdryer to melt the cubes unless hot water can get poured in to mold to do the same

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