Question about Polycom SoundPoint

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"Couldn't contact DHCP" error

I got "Couldn't contact DHCP" error on my one Polycom SoundPoint IP 320. And, when I disabled the DHCP feature and set static IP address, the phone worked normally.
While the other phone, can contact the DHCP server and get IP address.

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  • noegroz1987 Jul 30, 2009

    On the phone.

    On my first phone: DCHP enabled >> worked perfectly;
    On my second phone: DHCP enabled >> "Couldn't contact DHCP" error;
    On my second phone: DHCP disabled & static IP >> worked;
    Both of phones are Polycom SoundPoint IP 320.

  • noegroz1987 Jul 30, 2009

    On the phone.

    On my first phone: DCHP enabled >> worked perfectly;
    On my second phone: DHCP enabled >> "Couldn't contact DHCP" error;
    On my second phone: DHCP disabled & static IP >> worked;
    Both of phones are Polycom SoundPoint IP 320.

  • Juan Carlos Cabrera
    Juan Carlos Cabrera May 11, 2010

    Where you set up static IP. On the Phone or in DHCP server, I take is a router.

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Check on the router if you are distributing enough IP addresses.

Posted on Jul 30, 2009

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