SOURCE: my jura impressa c9 coffee machine keeps tellnd me
I just called their customer service 800-220-5701 with the same problem.
There's a point at the bottom of the chute where you can add ground coffee that tends to clog, especially if water gets in there. Access is from underneath - - remove the bottom tray and reach in - - it's not the hinged flap opening (that's the first thing you'll feel) but if you leave that closed and reach behind it, there's a silver-dollar sized area you're supposed to try to access and clean using a dry cloth. Once that's done you're supposed to try vacuuming from the top and then let it dry for a day or two.
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