Question about Computers & Internet

1 Answer

I have a desktop XP and a laptop vista and trying 2 connect the 2 with netgear router. Laptop is working but the XP will not give access to internet due to firewall. I guess it thinks the netgear is a threat. I've tried disabling it from control panel what do i try?

Posted by on

  • 11 more comments 
  • JoLynette DeLeon Jul 30, 2009


    default gateway:

  • JoLynette DeLeon Jul 30, 2009

    desktop ip:


  • JoLynette DeLeon Jul 30, 2009

    ok i think its malwarebytes'

    anti-malware and im not sure if mozilla firefox is a antivirus, but have that 2

  • JoLynette DeLeon Jul 30, 2009

    have not a clue, but know it isn't wireless(just laptop)

    there is a yellow wire running from router 2 wall and orange wire:router 2 modem

    does that sound messed up or what???? lol

  • JoLynette DeLeon Jul 30, 2009

    windows finished repairing your connection. u can try connecting afain. if the problem persists, contact the person who manges your network. i have tried this and tried connecting after and noda.

    could the antivirus b trendmicro???

  • JoLynette DeLeon Jul 30, 2009

    nope the yellow goes from the router 2 this white port and it's plugged into the part that says PC

    oh and i think its wireless cause the back of that says:tranzeo wireless tech.

  • JoLynette DeLeon Jul 30, 2009

    oh gosh ur killing me, remember the trendmicro pop up a line like that or the gateway

  • JoLynette DeLeon Jul 30, 2009

    says: etherne adapter local area conn:

    yada yada ......the same #'s

  • JoLynette DeLeon Jul 30, 2009

    should i restart thats what it says 2 add changes and it take effect or restart later

  • JoLynette DeLeon Jul 30, 2009 internet!!!!

  • JoLynette DeLeon Jul 30, 2009

    no, its not greyd out.

    has all the ip address

    subnet mask and the default gateway #'s given at configuration

    also, use the following Dns server addresses

  • JoLynette DeLeon Jul 30, 2009

    oh my goodness, YES!!!! it's up and running......Halilou-ur!!!!

    im sorry ive been so spending 2 much time on this and tired,tired, tired,

    but thanks 2 u and Fixya i got it take'n care of. 4 now!!! what about that anti-virus u told me about. we need something cause viruses have literally almost crashed this puppy several times and i was glad 2 have someth'n.

  • JoLynette DeLeon Jul 30, 2009

    it was very informative and it solved the problem. thanks a bunch and give Ruben Barrer a raise in pay or promotion >>>he deserves every bit of it.


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 117 Answers

What error are you getting? do me a favor. go to the laptop. go to start in the space type in cmd.exe and it should pop up a black little box on the start menu. right click that bar and select run as administrator. from there type in ipconfig.exe

You should get a setting there with your ip address and default gateway. let me know what the default gateway is.

it should be something like or

let me know if you get something like that

Posted on Jul 30, 2009

  • 11 more comments 
  • ruben barrera
    ruben barrera Jul 30, 2009

    ok now do the same thing for the desktop. it will give you your desktops ip address and also the same gateway

    for you to receive that information from the laptop means that you are connected through that gateway which is the address of the router. type in this command in the black command screen


    do this on the laptop that has no connection

    you should receive a series of information packets that are being sent to the router to test it, it should come back with a message at the end that says 0% loss

    let me know if you get that

    btw. you are getting internet on your desktop correct?

  • ruben barrera
    ruben barrera Jul 30, 2009

    i apologize i read it the command line testing on the desktop with no connection to see if you get the same default gateway as the laptop. let me know if you get anything....

    on the desktop to get to cmd just go to start menu look for run and type in the run blank cmd.exe and hit enter

    then type in the ipconfig.exe for me and let me know what the results are



  • ruben barrera
    ruben barrera Jul 30, 2009

    ok you are definitely not connecting to the netgear. what antivirus are you using?

  • ruben barrera
    ruben barrera Jul 30, 2009

    are you connected via a wireless card on the desktop or are you hardwired to the router with a rj45-ethernet cable?

  • ruben barrera
    ruben barrera Jul 30, 2009

    malwarebytes is anti malware not antivirus. mozilla firefox is an internet browser much like internet explorer.

    the options most people have for antivirus is AVG, McAfee, or Norton

    lets do this. go to your desktop
    go to start menu, look for control panel and click it, look for network connections and click that. it will open up all the ways you can connect to the internet that are available.

    in that window you will see your Local Area Connection, if you are using a ethernet wire this will be the method that you connect with. if you right click this connection and select repair. tell me what it says when it is done repairing okay.

    thanks ruben

  • ruben barrera
    ruben barrera Jul 30, 2009

    going back to what you said about the wires. you should have one wire running from the back of the desktop to the router connecting it directly to it. if you do not, then you do not have a connection to that device and will not be able to connect. so verify that you do have a yellow, blue, or grey wire connected and let me know

  • ruben barrera
    ruben barrera Jul 30, 2009

    yes trendmicro is it. trend micro would also be the culprit if you tried connecting to your router and a pop up came up from trendmicro with the ip address of your router saying it wanted to connect to your desktop. select yes or no...if you hit deny then you are blocked out of your router until you go into trendmicro and reset the allow category to accept that ip address you got from your laptop of let me know if you vaguely remember that. lol

  • ruben barrera
    ruben barrera Jul 30, 2009

    well lets clear up a few things before we move forward. i believe if we take these next few steps we will have you up and running shortly.

    go back to your desktop and load that black command screen again

    to get that if you forgot its go to start select run, type in run blank cmd.exe hit enter.

    in the command screen type ipconfig.exe again

    you should see

    Ethernet adapter Local Area Connection:
    IP address 172. whatever
    Subnet mask 255.255. whatever
    Default Gateway: 172. whatever

    if you dont let me know what it says instead, this will tell me if you are using a wireless connection or ethernet line


  • ruben barrera
    ruben barrera Jul 30, 2009

    ok good. thats resolved. lets move to the trend micro now. i believe there is our culprit.

    i would like for you to uninstall trend micro, if you are not familiar with its use i do not suggest continuing to use it, it can lock you out of many websites by accident. i would like for you to go to your start taskbar, go to control panel, go to add/remove programs and look for trendmicro and uninstall it. we are going to replace trendmicro with the more friendlier AVG which is free and we can just turn on the windows firewall. you should be okay with this. trendmicro is a great product but is very complicated if you are not use to setting it up.

    Let me know when you are done uninstalling trendmicro.


  • ruben barrera
    ruben barrera Jul 30, 2009

    yes, check your internet access as soon as you get it rebooted

  • ruben barrera
    ruben barrera Jul 30, 2009

    okay, no problem

    go to start menu, go to control panel, go to network connections, look for Local Area Connection and right click it, go to properties, you will get a screen pop up, go to advanced, disable firewall connection, then go back to general tab, look for Internet Protocol (TCP/IP), highlight it and select the Properties button below it, it will open a screen tab that says (TCP/IP) properties. Tell me what you see there, usually it should all be greyed out

  • ruben barrera
    ruben barrera Jul 30, 2009

    ok thats your problem. it should be obtain ip address automatically, it should be obtain dns address automatically.

    select those boxes by checking them and it should be greyed out. then make sure you hit apply and ok and close that all out

    now try to get online after a few seconds

  • ruben barrera
    ruben barrera Jul 30, 2009

    you have malwarebytes. run that once a week to keep the malware off your system, next go to and look for AVG. Install that program and it will protect you, the benefit is you dont have to pay for it. I install those two programs on all business units I work on and it works very well, the key is the Malwarebytes. Keep updating the definitions to make sure you have the most recent for malwarebytes. to do that open malwarebytes and select the update tab. it may restart your machine after its done which is normal.

    at any rate you are good to go. so we can close this call out and i appreciate your patience with resolving the issue. I was glad to be of assistance and dont forget to visit us if you have any other problems. Kindly rate your experience, 4 thumbs are always appreciated!

    Good Luck!


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My HP laptop won't connect to my NETGEAR WGR614v7 router

What is your operating system (Vista/XP, older Windows)? Have you turned on the router's wireless router radio from the computer that is connecting? (Login to the router's setup page at or (depending on the router) and go to Advanced menu and click Wireless Settings.) While you are there, enable the SSID Broadcast (another checkbox hust below the one for Wireless Router Radio). Now check if your laptop can see the router.

Additional FAQs that might be helpful are at That page has a link to setting up XP for wireless networking as well.

Cindy Wells

Aug 11, 2009 | NetGear WGR614 Wireless Router

1 Answer

Can only connect 1 computer to 'net on router

rourke, you shouldn't be entering the same settings on both router and desktop. I should only be on the router. It seems like something with DHCP is misconfigured on your router. Make sure it (DHCP) is enabled.

Feb 07, 2009 | NetGear DG834 Router

1 Answer

DNS error when connecting PS3 to internet

you could try getting a wifi adapter and creating an access point, you can connect that way if your ps3 has wifi I have a laptop with windows XP Pro and have been trying that my desktop PC with Vista Home can see it.
MY Components:
-Desktop PC with Vista Home (Main PC, connected to Internet with Ethernet to a Linksys Wireless Router B and G).
-Get internet thru cable TV (broadband),from this cable modem plugs to router and from router to PC Vista(desktop)
-Linksys Wireless G/B Router
-G-Card for my Laptop Windows XP Pro and
-Playstation 3 capable of sharing info and use printer

At the moment all of them have internet w different IP's (,,etc.). What I want to achieve is that I can use the Printer that is connected via USB to my PC Vista (desktop) and share files. Right now the only thing been able to do is that my PC Vista see my Laptop but Can't find my PC on my laptop. Anybody, Help?
-When I turn On my media sharing in my PS3, my internet on Laptop loses it while PS3 search and find,then, because laptop lost wireless,the PS3 looses the laptop and I get wireless back. I knowis a stupid setting but tired of workin back n forth. Thanks

Jan 10, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

WGR614 Netgear Router consistantly dropping all connections

Probably an issue with the DCHP broadcast flag in Vista. See the following article - I would recommend doing this first, if you have not already done so:

Dec 22, 2008 | NetGear WGR614 Router

1 Answer

Netgear wireless router DG834PN wireless access local only I can get internet on my desktop which is connected to the router via ethernet but I can connect to the router wirelessly on my laptop but only...

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} To start with plug the LAN cable, type
into your browser, a netgear window should come
up name is (admin) PW is (password) default.
goto to wireless settings.
Tick Enable Wireless Access Point
Tick Allow Broadcast of Name (SSID, give it a name
Under security options, Tick none
Hit apply and exit
Setup your laptop up with no security to start with, the laptop
Should now see the Netgear SSID name you made.
After this find out your laptops MAC address, log back onto the
Netgear unit, add the MAC address to the allowed list, hit apply
And exit, now only your laptop will be able to get a wireless connection.
Hope this helps
Have a nice day

Aug 14, 2008 | NetGear WGR614 Wireless Router

1 Answer

Windows Vista home + Windows XP Professional Networking issue

Make sure domain settings to your server are correct on the notebook computer. These settings are located in the control panel of the system setting.

Whats the operating system of your server?

Make sure the firewall in windows security is turned off too. Sometimes that thing sneaks up on you.

I haven't used the home edition of Vista but another reason why it might not be working is because it isn't the business version. Microsoft might have added extra security to prevent the home version from connecting to a server. I know we use the business version of Vista at work and it is working that way on the intranet server without a problem.

I would check with Microsofts website on that.

Jun 21, 2008 | Microsoft Windows XP Professional for PC

1 Answer

Wireless connection of netgear wireless router for compaq laptop

When you look on the box that the router came in, you have to look to see what Operating Systems it is compatible with. In many cases, routers will not be compatible with vista. I have a Linksys WRT300N, and it works great with Vista.Hope this helps.

May 04, 2008 | NetGear WGR614 Wireless Router

1 Answer

Netgear wireless router


Try these:

2. Remove all the preferred networks
3. Restart your laptop
4. Reconnect to your network

Hope this helps!

May 04, 2008 | NetGear WGR614 Wireless Router

2 Answers

Netgear wireless router DG834PN wireless access local only I can get internet on my desktop which is connected to the router via ethernet but I can connect to the router wirelessly on my laptop but only...

With Vista on the Laptop it should be just a matter of double clicking the router in the network settings, vista should automatically configure the connection.
This has happened to me before and this is what I did just to see if it worked, and it did flawlessly.

Mar 01, 2008 | NetGear DG834 Router

3 Answers

Wireless connection

Hi, I am going crazy! Just moved house and took my Netgear Wireless router with me. However, even though the hard wired base unit works, my wireless laptop can't access the internet - even though a full stregnth signal is there when i browse for wireless connections. Using Vista Home Premium. Help appreciated!

Dec 29, 2007 | NetGear WGR614 Wireless Router

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

80 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides