Question about Xerox Phaser 8500/DN Printer

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Xerox Phaser 8500 Error 09,005.40:100473

Keeps filling waste tray with melted ink even though machine is left on 24/7. I cleared the ''ISC fault'' message...now says ''Ink Stick Jam''...

How do I take printer apart enough to clear the entire path for the Cyan Ink Stick?

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You don't have to take all the printer apart just the ink loader. Which is held mostly by the side covers. Get a flat head and break down the peaces left over on the cyan ink and flip upside down the ink loader and that should make it work again with no problem.

Posted on Aug 04, 2009

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1 Answer

Error code 09,037.45:210259


Ink cube count sensor flag is stuck. 09,37.45 would be the yellow. Make sure you are using genuine Xerox OEM ink cubes.

Features on the bottom of the genuine ink sticks actuate the Ink Out Sensor in each ink channel in the Ink Loader. Damaged ink, or non-genuine ink may not reliably actuate the sensors.

If the sensor finger is not stuck down, then the Ink Loader will need replaced. After replacement you will need to run the "Clear ISC Fault" test to clear this error.

133K27710 Ink Loader Assy & Door. (8500/8550)

Jan 31, 2014 | Xerox Phaser 8500/DN Printer

1 Answer

Error code 09,038.46:18383


The black ink sensor is stuck down, or you are using defective ink, the wrong model ink, or non-Xerox ink.

If you are using the right Xerox brand ink, then your inkloader is broken and should be replaced. You will then need to go into diagnostics and run "Clear ISC Fault" test to get rid of the error.

Oct 22, 2013 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox phaser 8500 error code 09, 038, 46:4597


Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)

Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.

Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.

IIf



Aug 11, 2013 | Xerox Phaser 8500/DN Printer

1 Answer

ERROR 09,038,46:11950


Fault codes associated when ink count flags are stuck after melting 2.5 ink sticks.(Black ink)

1. Are the ink sticks all Xerox ink? Are they the correct ink sticks for the printer model?
Yes)Go to Step 2.
No)Advise customer. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

2. Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Yes)Go to Step 3.
No) Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu.
This must be performed following an ink loader replacement.

3.Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
Did the test pass?
Yes)Replace the printhead.
No) Replace the ink loader assembly. Run clear ISC fault test to clear the error. The clear ISC Fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

Sep 02, 2011 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox phaser 8560 error 09:038:46:25836


That error code indicates a problem with the ink loader, 09.038 is the black chute. Make sure you are using genuine Xerox ink sticks and that the chute is clear of debris. Next enter Service Diagnostics mode by powering on the machine and hold the back and help buttons at the same time as it boots until it says it is beginning service mode. Once the menu is displayed, go to function, clear ISC Fault and press OK. If this hasn't fixed the problem you will need to replace the ink loader, part # 133K27771. You can buy one here. I will be making a video on how to replace this part later this week, if you need it let me know. - Steven

Apr 05, 2011 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 error code 09036.44.30532 what is it? How do I resolve? Thanks


This is a problem with your ink or ink loader. Inspect the ink to make sure it is Xerox brand and unbroken. If it appears ok. replacing the ink loader (part# 133K27711) and clearing the ISC faults will solve this. Here is a video I made that will show you how. Good luck, I hope it helps.

Feb 23, 2011 | Xerox Phaser 8500/DN Printer

1 Answer

Print error 09, 005, 40:5069 how do i fix this?


Hi


This error in Xerox 8560 printer occurs when Cyan ink melt heater is on but the ink is not dripping. To troubleshoot this issue please make sure that you are using genuine Xerox ink. If yes then run Clear ISC Fault test to clear the error. The Clear ISC Fault is located in the Internal Diagnostics Function menu.

Also check for broken or wrong type of ink sticks. After this try clearing the fault by running Clear ISC Fault option. If the sticks are also fine then run the appropriate Ink Melt (1,2,3,4) Heater test. If the test fails then there is an issue with the print head.

Daniel Scott

Jun 08, 2010 | Xerox Phaser 8560MFP Laser Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


Hi Carmichael55:

Here is your problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not appear to be dripping.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
Run clearISCfault test to clear the error.

2 1. Manually verify that the ink stick is able to advance in the ink loader chute.
Go to
Step 3.
Remove any blockage and/ or replace the ink stick.Run clearISCfault
test to clear the error.

3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run clearISCfault test to clear the error.

Hope this helps

Jul 30, 2009 | Office Equipment & Supplies

1 Answer

I get this error 09.038.46:16890, Xerox 8560


9038 Means that the inck count sensor flags are stuck after melting 2.5 ink sticks for your black ink. Are you running Genuine Xerox Ink? If so then you need to run the "Clear ISC Fault" test to clear the error. This is done in the diagnostics menu. To get to the diagnostics menu shut your printer off then do the following.
1.) Hold down the back and info buttons
2.) while holding the buttons turn your printer on
3.) keep holding for 30-45 seconds

The "Clear ISC Fault" is located under the Functions menu.

After you have run the "Clear ISC Fault" verify that the black ink sticks are able to advance in the ink loader chute. Check and make sure there are no broken ink sticks or wrong ink types and remove them.

Mar 19, 2009 | Xerox Phaser 8550DX Laser Printer

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