Question about SanDisk Sansa e250 MP3 Player

3 Answers

Sansa e250 has Refresh Database Frozen

My sansa e250 is frozen with the display "Refresh Database" What do I do?

Posted by on

3 Answers

Re: Sansa e250 has Refresh Database Frozen

Look at this site:

follow the steps showed by MrSinister27

It worked for me!!

Posted on Jul 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 626 Answers
Re: Sansa e250 has Refresh Database Frozen

Try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Please RATE my solution at the bottom.

Posted on Nov 24, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers
Re: Sansa e250 has Refresh Database Frozen

I had the same problem so on my birthday my cousin took me to get it fixed. we went to radio shack and they told us to call the san disk company. when we did they told us how to reformat it. it will erase ALL the data, but if you have tried everything else, you have no choice. first turn the power of. if you can't, hold the power button for 15-30 sec. then switch the lock (located on the top of the player) on. then press and hold the rec. button. then plug it into the compeuter and let go of the rec. button. the player should say "recovery mode" and a new file should pop up on the compeuter. click the file ONCE and scroll down to new. once you click "new" another file should pop up. name the file sansa fmt. yes it DOES matter what you name it. then you can unplug the player.
remember it will erase all the data exept the time and date.
hope it works.


Posted on Oct 06, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

My Sansa e200 will turn on, thumbwheel is blue and SanDisk screen comes on, but menu won't come on. I have pressed and held the power/menu button down for app. 15 seconds several times to no avail. It is...

sandisk sansa e250 starts but then says refresh database. Menu is in back ground. Maybe frozen, and have tried to reset, but still come up with Refresh database.

Sep 27, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

I was updating my Sansa e250 player while connected to my computer (windows xp), and then when I disconnected it (using the "safely disconnect hardware button), the usual message appeared on the Sansa --...

You will need to get your player into Recover mode.

1) Move "Hold Switch" to "Hold"
2) Press REC switch and power on switch untill the display shows "Recover Mode"
3) Then connect your player to your PC. The player should now show up as a removable drive.
4) Open "Notepad" on your PC and save an empty file named sansa.fmt on that removable drive.
5) Safely remove the drive and move "hold" switch to "No-Hold"
6) The display should say something like "formatting"
7) Then your Sansa will restart in MTP mode.

May 14, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen sansa at refresh database

This is from the Sansa Website at

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

Frozen while on the refresh database screen

Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Sansa MP3 player has frozen screen

With the Sandisk you can just open up the battery compartment and pop the battery out for a second, then if you put it back in and turn the mp3 player on, it should work just fine. This is easier to do with the older ones that take AAA's, but unfortunately with the e250 you need a little screwdriver to remove the battery. (But the other day I used the flat part of a piece of jewelry; you can use whatever you have :D )

Sep 27, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

It just froze

let the battery run out until it shuts off, then plug it back into your computer. Hope it Works!!

Dec 23, 2006 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database looping

This may not work for everyone - but try inserting a TransFlash (also called Micro SD)card in the microSD slot, and power on. It may then correctly refresh its database. It worked in my case, with firmware ver11.

Aug 11, 2006 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

1,155 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94113 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides