Hello David ,
It is a good thing that the Device still charges .
I guess the Problem is Software related .
You may need to Perform a Factory Reset and or Firmware Update on the Device .
Note :
- You would need a Computer With WIndows on Mac OS
- Fast Internet Connection ...Wi-Fi preferably .
- Anker Update Tool .... which you would download fromthe Support Link below
Follow all steps as directed by the Update Tool .
Download : Link ...
https://www.anker.com/update-firmware
Post Result if this helps you ...to help other Users !
Good Luck !!!
×