Question about Plantronics CS60 Professional Headset

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Hi, I have a plantronics CS60 that was working until a few days ago.I made sure it fully charged for the owner last night after it was reported faulty. The green light does not go on for the wireless headpiece and it does not even lift the off hook lifter. You still hear the 3 small 'peeps' when trying to turn it off or on. I seem to remember there is a hard reset to fix some bugs, can you help please?

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Plantronics CS60: Hard Reset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect

Posted on Aug 01, 2009

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I can hear the caller but they cannot hear me. I have tried to reset but to no avail. Any ideas what I could try

Posted on Feb 06, 2013

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Hi, we use the plantronics cs60 headset at my place of work and the earpiece stopped working so i have changed it for another one and i have paired them together but now when i pick the ear piece up the...


It would depend on what headset you actually purchased. You say CS60 but it may be the Plantronics CS50 or CS55 headset. The headsets are not interchangeable. If you are not sure what headset you have, simply look on the bottom of the base for the part number. On the headset you can read what part number that is by very carefully looking under the battery. Here is a link to open the battery.

Here is a link to the CS60 instructions to replace the battery.

I think that if the base and the headset are the same it might be that you may need to subscribe or pair it together again.

Here is a link to the CS60 subscription and pairing instructions.

Good luck from Headsets Direct!

Jul 28, 2011 | Plantronics CS60 Professional Headset

1 Answer

Plantronics cs60 cordless headset not working properly with Mitel 5220 ip phone. Cant switch between handset and headset. When you lift the handset sound comes from the headset. The same headset works fine...


I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Dec 13, 2010 | Mitel 5220 IP Phone

1 Answer

Plantronics CS60 - People I call say I sound too soft or distant


1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too low. First, try increasing the volume on the telephone. Secondly, the master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge.

To check the charge, press down on the headset into the base station to ensure it is in the base in the correct position.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

Jun 23, 2009 | Plantronics CS60 Professional Headset

1 Answer

Is it compatible with an IPCC nortel network phone?


I am personally using a Plantronics CS60 wireless headset with a Meridian Nortel M2006 Phone and it works just fine.

Here is how you can setup the Plantronics CS60 wireless headset.

NOTE: Before setting up the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

Jun 02, 2009 | Plantronics CS60 Wireless Headset

1 Answer

I have a CS60 Handset doesnt work when the headset is connected


First setup the headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.


Jan 27, 2009 | Plantronics CS60 Professional Headset

1 Answer

CS60 ear peice with heavy static when in use


This may be caused by a few things.

1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too high. First, try lowering the volume on the telephone. If you still hear distortion, adjust the volume of the headset. The master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

4. Make sure the headset has been paired to the base.

Jan 20, 2009 | Plantronics CS60 Professional Headset

1 Answer

Need to extend the range using the CS60


There is no way to extend the range on these as they are not GAP compatible so will not work with repeaters. However the you may want to look into the Plantronics C65 as this is GAP compatible and you actually pair it up to a GAP comapatible cordless phone which should allow it to be used with repeaters. I have successfuly hooked one up to a Kirk system some years ago and also with a Siemens C450 which worked fine. Most cordless devices generally will not cover 200m unless you go to industrial high power cordless phones like the Engenius.

Oct 28, 2008 | Plantronics CS60 Professional Headset

1 Answer

Plantronics CS60


1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too low. First, try increasing the volume on the telephone. Secondly, the master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge. To check press down on the headset into the base station to ensure it is in the base in the correct position.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

Aug 20, 2008 | Plantronics CS60 Professional Headset

1 Answer

Plantronics Problem with my headset


Setup the Plantronics CS60 wireless headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

To be able to hear or speak through the headset, press the call control button on the side of the headset. The talk indicator light on the base should go on and the green light on the side of the headset should be blinking.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

Jul 21, 2008 | Plantronics CS55 Wireless Headset

1 Answer

Connecting headset to phone


Setup the Plantronics CS60 wireless headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

Jun 16, 2008 | Plantronics CS60 Professional Headset

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