I cannot sight anything even the moon

Sorry for your loss. You would need to contact Amazon customer service. This is a community where members help members. Fixya has nothing to do with amazon. It may take a few days due to how the banking process works. Amazon can try to push it thru but it may not work.

What power eyepiece are you using? Use an intermediate power eyepiece like 20mm. This will give you a really nice view of the Moon. Too high a magnification eyepiece, will cause blur views.

There are various qualities of 10 mm, some fearsomely expensive. In the USA try here

http://www.optcorp.com/manufacturer/orion?cat=14

During the day, point the telescope at a part of the landscape about 100 yards away. Use the lowest power eyepiece (highest number) in the focal tube. Center the landscape object in the telescope. Align the finder scope so that it points exactly where the main telescope is. At night, leave the scope out to reach thermal equilibrium (about an hour). Point the finder at the moon. The moon should be in the main scope also. Practice finding the moon before you start on the planets Once you are comfortable with the moon and planets, you can go for the deep sky objects

try not looking so closely into the eye piece. back off a few inches so the moon is completely in view.

1. Get Stellarium or another fine astronomy program
2. During the day, point the telescope at a part of the landscape about 100 yards away.
3. Use the lowest power eyepiece (highest number) in the focal tube.
4. Center the landscape object in the telescope.
5. Align the finder scope so that it points exactly where the main telescope is.
6. At night, leave the scope out to reach thermal equilibrium (about an hour for small reflectors and refractors)
7. If the scope is on a EQ mount, polar align.
8. Point the finder at the moon. The moon should be in the main scope also.
9. Practice finding the moon before you start on the planets
10. Once you are comfortable with the moon and planets, you can go for the deep sky objects

I had one. didn't like it.they are herd to squeeze because they work backwards compared to a regular staple gun. Take it back for a refund,tell them it is not what you wanted. They never get staples to go flush with anything you use it on.Buy a Craftsman or a Arrow.I gave my Powershot away, and the person I gave it to threw it away.

Use the 20mm to view an object (building, tree etc.) far away during the daytime. Align the finderscope to the object.
To view the moon, leave the scope out to equalize the temperature for at least 1/2 hour. Use the 20mm and no barlow. Point the scope towards the moon by sighting along the barrel of the scope, then use the finder to zero in on the moon. You may then switch to the 4mm eyepiece. for a more magnified view of the moon. You will have to keep moving the telescope because of the earth's rotation. The higher the magnification, the more you will have to adjust the scope. Because of the cheap finderscope, finding the planets will be difficult. Best to always sight down the length of the scope to get you close. The planets will be small and indistinct.
This is not a astronomical telescope! May be used for views of the moon but the cheap mount is not suitable for other planets. Max power would be 225x NOT 420x as advertised. The erecting prism is for terrestrial use only.
Nothing discourages an amateur astronomer more than a toy store telescope. My advise would be to use this scope for nature watching and go buy a good telescope (Meade, Celestron, Orion etc.). Even Those 60mm refractors are superior to this! A descent scope would cost a minimum of $200

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If you have any questions, please feel free to send me an email, or request a clarification. I hope this helped you. If you found this solution helpful, please remember to rate this solution as helpful by clicking on the four THUMBS UP icons in the top right hand corner of this solution.

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GoVacuum.com

It won't increase viewing power by hundreds of time but it should be able to show you a close up view of the moon and planets where they look closer (or with the moon, parts of it look closer). When you say it looks further away, something is quite wrong as you know. It sounds like the eye piece is backwards in the mount? Can't imagine what else would make it smaller. Also can't imagine you could even get it in backwards. I have a scope by Meade that is essentially the same Newtonian design. Best of luck.