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"toner error" "reinstall drum unit" brother mfc 8870dw. reinstalltion did not help. got new drum and toner: did not help. sensor problem? not drum and toner installed gives me the same message.

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Posted on Jan 02, 2017

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SOURCE: Brother MFC 8660DN

Pull the drum/toner out and look into the machine, at the wall on your left. There's a little plastic lever there that pivots to detect a new toner cartridge. Sometimes the lever gets sticky; wiggle it to free it up. If you feel brave enough to remove the outside cover of the machine on that side, you can put a dab of grease on the lever's pivot.

Posted on Apr 07, 2010

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I HAVE REPLACED TONER WITH THE CORRECT BROTHER TONER CARRTRIDGE AND THE MACHINE KEEPS TELLING ME TONER ERROR AND REINSTALL DRUM UNIT..HELP


Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

  • Open the front cover of the printer.
  • Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
  • Remove the drum unit and toner cartridge assembly.
  • Replace the drum unit and toner cartridge assembly back into the printer.
  • Close the front cover of the printer
  • Your drum unit should now be reset
  • MFC / DCP PRINTER SERIES

    1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
    2.Replace the drum unit and toner cartridge into printer.
    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
    4.To clear this error message, you need to reset the drum counter as instructed below.
    5.Make sure that the machine is turned on.

    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

    7.When the LCD shows Accepted, close the front cover.
    8.Your drum is now reset.

    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

Feb 24, 2015 | Brother MFC-8860DN Printer

1 Answer

Error message "put the black toner cartridge back in"


I got this same error message on a newly acquired Brother DCP-7040 that I purchased used off of ebay.

As I was troubleshooting this unit (that I bought untested off of ebay - hey gambling has paid off handsomely for me many times before!), this error message kept popping up.

I checked the COUNTERS (page & Drum life) and found out that the DRUM had 0% life left. BUT, the reason it showed ZERO was because this unit did not have any drum! The toner cartridge (TN-360) needs to sit WITHIN the drum (DR-360) on this DCP-7040 unit, as well as in models DCP-7030, MFC-7340, MFC-7345C, and MFC-7440N.

So perhaps some of these "put the black toner cartridge back in" problems could be related to the DRUM (or lack thereof). A possible tipoff (since the toner cartridge actually does slide into the unit much like other units that do not use Brother's DRUM carrier) seems to be the relative ease with which the toner cartridge slides into the DCP-7040 and really doesn't seem to "lock" into position real firmly.

DCP-7040 USER GUIDES: http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&type2=-1&prod=dcp7040_us_as&c=us&lang=en&flang=all

Apr 23, 2012 | Brother MFC-7340 All-In-One Laser Printer

1 Answer

Model MFC 8480 DN is giving a drum error message. HELP! Is there an online users manual available?


Yes, the manual is available from Brother. See http://www.brother-usa.com/manuals/default.aspx?ProductID=mfc8480dn&ProductGroupID=5 and then look at the results for all of the manuals. The direct link to the User's Guide is http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_8480DN_8680DN_8690DW_8890DW_EN_4865.PDF .

A drum error could mean that the corona wire on the drum needs cleaning or that the drum unit needs to be replaced. Make sure that the unit has cooled down before doing any maintanence on the drum unit. To clean the corona wire, turn off the machine and unplug all of the cables from the printer (telephone cord first, power last). Then open the front cover and pull out the drum and toner unit. Move the blue tab back and forth (right to left and left to right) several times. Leave the tab in the home position (aligning the triangle on the tab with that on the unit) when done. Then reinstall the drum and toner unit. Close the cover and reconnect the cables before turning the unit back on.

If you need to replace the drum unit, order DR-20. For changing the drum follow the above steps through removing the drum and toner unit. Then remove the toner from the drum (make sure not to spill the toner) by pushing down on the blue lever. Then put the toner cartridge into the new drum (the blue lever should lift into place and you should hear the cartridge snap into place). To reset the drum counter, do not close the front cover. Leave it open then connect the cables and turn on the unit. Press Clear/Back and then press 1. Close the cover when you see Accepted.

I hope this helps.

Cindy Wells

Sep 21, 2011 | Brother MFC-8480DN All-In-One Laser...

1 Answer

MFC-7840W Printer Brother, we have replaced the toner many times and the printer always shows the message on its screen: low toner, and after that shows: toner life end, what we can do, because this is the...


Open the front cover. Remove the drum and toner. Remove the toner from the drum by pressing and holding the green/blue tab on the right side then lift the toner out. Shake the toner side to side for 6 times, and on the drum unit slide the blue/green tab on the far left side from left to right for 6 times also. reinstall the toner back to the drum unit. reinstall drum and toner back to the machine. Close the front cover. The display should show the date and time.
Hope this will help.

Mar 25, 2011 | Brother MFC 7840W Printer

2 Answers

Brother MFC 8660DN "Toner Error Reinstall Drum I got a new drum, new toner and still printer isn't working and show the error reinstall drum unit please help


Pull the drum/toner out and look into the machine, at the wall on your left. There's a little plastic lever there that pivots to detect a new toner cartridge. Sometimes the lever gets sticky; wiggle it to free it up. If you feel brave enough to remove the outside cover of the machine on that side, you can put a dab of grease on the lever's pivot.

Apr 04, 2010 | Brother MFC-8860DN Printer

1 Answer

I have a mfc 8870dw and just replaced the toner now it displays "toner error" what can i do


Remove and reinstall the cardtridge.
Check manual for new cardtridge code (if needed).

Nov 17, 2009 | Brother Multi-Function Center MFC-8870DW...

1 Answer

I REPLACE THE TONER CARTRIDGE BUT ON LCD IT DISPLAY MESSAGE TONER LIFE END,OPEN FRONT COVER AND REPLACE TONER CARTRIDGE


Is this a genuine Brother replacement cartridge, if not you may find that it is not recognised by your MFC. Also worth a try is removing and reinstalling the new cartridge ensuring all protective packaging is removed. Also remove and reinstall the Drum unit as Brother actually recommend this as part of a new toner install

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_7420_7820N_EN_1156.PDF

Sep 26, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Brother MFC 4800 print quality problem


I would try cleaning the drum unit.
Take the drum unit out of the printer.
They recommend that you place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering toner.
1. Carefully turn the drum unit upside down.
2. Clean the primary corona wire inside the drum unit by gently sliding the tad from right to left several times. (Be careful with the corona wire they are delicate.)
3. Return the tab to the Home position before reinstalling the drum unit. (If you do not position the tab at the home position, printed pages may have vertical lines.)
4. Re-install the drum unit.
5. Close the top cover.
6. Plug in the power cord.


Hope this helps.
Good Luck.

Apr 09, 2008 | Office Equipment & Supplies

5 Answers

Reset drum - brother mfc-8860dn


Open front cover

Remove drum unit and toner cartridge assembly

Put drum unit and toner cartridge assembly back in machine, but do no close front cover.

Press Clear/Back
You will get a message "Replace Drum?"
Select Yes to confirm

Jan 06, 2008 | Brother MFC-8860DN Printer

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