Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
it is possible that a sensor is stuck or that the rollers cannot pick up paper and would need to be replaced
Posted on Apr 29, 2009
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My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to Paper Jam error messages even though there is no paper jam in printer . I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.
This issue could happen if there is an issue with any small paper jam in the Printer, or due to the communicational issue .
To isolate the issue, I recommend you to perform below steps.
1. Power OFF printer and then please Disconnect the Printer from Computer and then disconnect the Power cable of Printer from wall outlet.
2. Check thoroughly in Printer that there is no small piece of paper in the Printer.
3. Let the Printer be disconnected and idle for 5 minutes.
Meanwhile please perform further steps on Computer.
Note: The below steps are applicable if you are using WINDOWS 2000/XP/VIsta Operating system in your PC
Perform the below steps to restart the print spooler :
1. Click Start>Run
2. Type services.msc
3. Click OK
4. A Window will pop up with so many services listed.
5. Scroll down to locate "print spooler" in the list, right click on it and click "Restart"
6. Restart the Computer.
Once if you are done with steps, please connect the Printer and then Power ON Printer and check the issue.
This should resolve the issue for you.
If you need any further assistance on the issue, you can mail me at firstname.lastname@example.org . I'll be glad to help you.
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