Question about Dyson Vacuums
If your brush roll is not spinning properly it can make the vacuum hard to move on the carpet
Posted on Dec 08, 2017
There should be a height adjustment for carpet. Try adjusting it higher
Posted on Dec 07, 2017
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Posted on Jan 02, 2017
My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.
Posted on Aug 11, 2009
Two possible solutions come to mind. First off, there is a clog in your hose. If you have another vacuum, try using the hose on that one to **** it out.
If that doesn't work, you may need to have the clutch replaced. Check your warranty. The clog wont be covered, but the clutch will be,
Posted on Oct 08, 2009
Had the same problem on brand new cleaner DC14 and it was the belt that drives teh front roller not being connetted to the small silver motor spindle. I just opened the front roller cover (3 easy unlocking screws on base) and saw black rubber belt was not connetted and was loose. I just flipped the belt over the silver motor spindle and away we go (after cover was put back on). It now works as it should!
Posted on Feb 06, 2010
Hi its Darran at Dyson.
It sounds as though the internal hose underneath the machine has twisted slightly. With the machine switched off, lay it on its side and look at the base. You should be able to see a small corrigated hose. Simply twist this a quarter turn clockwise which hopefully will allow the head to adjust again.
If you are still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 19, 2010
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