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My dyson dc14 suction is too powerful and it prevents me from moving the vacuum on my carpet

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  • Dyson Master
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If your brush roll is not spinning properly it can make the vacuum hard to move on the carpet

Posted on Dec 08, 2017

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  • Master
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There should be a height adjustment for carpet. Try adjusting it higher

Posted on Dec 07, 2017

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

  • 18 Answers

SOURCE: Problems with Dyson DC14 Animal Bagless Vacuum

Two possible solutions come to mind. First off, there is a clog in your hose. If you have another vacuum, try using the hose on that one to **** it out.
If that doesn't work, you may need to have the clutch replaced. Check your warranty. The clog wont be covered, but the clutch will be,

Posted on Oct 08, 2009

Dysonteam
  • 167 Answers

SOURCE: I have the Dyson DC14 and its like it's not

Hi its Darran at Dyson.

It sounds as though the internal hose underneath the machine has twisted slightly. With the machine switched off, lay it on its side and look at the base. You should be able to see a small corrigated hose. Simply twist this a quarter turn clockwise which hopefully will allow the head to adjust again.

If you are still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

DysonInfo
  • 107 Answers

SOURCE: Dyson DC14 Animal Vacuum - Loses suction in the

Check the brush bar is turned on, read this article: DC14 clutch and brushbar
Then check the small hose underneath for blockages.

Posted on Feb 14, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson dc23 lost suction

    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC23, but I'm sure we can help. If your vacuum doesn't seem to have as much power as it should do, this is likely to be due to a blockage in the Turbine head, wand or hose. In addition to this, the filter may need washing.

    To check for any blockages, please follow the steps shown in our online Support guide:

    http://content.dyson.com/support/help.asp?article=1298&product=DC23-TURBINEHEAD-US


    In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

    I'm confident this will resolve the issue, but if you'd like further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Posted on Dec 07, 2012

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    1 Answer

    My Dyson DC14 picks up on hard floors and the hose works, but lacking suction on carpet


    The DC14 has belts in the clutch that become stretched and lose elasticity. Even with great suction a vacuum will not clean well on carpet if the brush is not spinning fast enough.

    Mar 04, 2018 | Dyson Vacuums

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    DC14 Animal is very hard to push forward and dragging carpets


    Hi there,

    I'm sorry to hear you're having difficulties using your DC14 on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, you can download a copy here:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

    You may also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

    If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 10, 2011 | Dyson Vacuums

    1 Answer

    New Dyson hard to push


    Hi there,

    Sorry to hear you're having difficulties using your DC14 on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, here's an online copy:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

    You may also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

    If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 14, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    Dyson won't roll over carpet smoothly


    Hi there,

    Sorry to hear you're having difficulties using your DC14 on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, here's an online copy:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

    It's also a good idea to follow the steps shown in our online support guide, to check that the soleplate is correctly fitted, and that there are no blockages in the cleaner head:

    http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

    You may wish to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

    If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 13, 2011 | Dyson DC14 Telescope Reach All Floors...

    1 Answer

    When i set it on carpet instead of bare floor it is hard to push when i vacume (when i turn nob it only has two settings floor and carpet no high pile or low pile)


    Hi there,

    Sorry to hear you're having difficulties using your DC14 on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

    If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 12, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    I feel like I'm pushing a semi when I vacuum carpet with my DC14. How can I remedy this?


    Hi there,

    Sorry to hear you're having a problem with your DC14. You may find that due to the machine's powerful suction, it does feel a little heavy to push on certain types of carpeting. It might help to check that you have your brush control adjusted correctly - in case you don't have your user guide to hand, here's an online version. Please see page 6:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

    You might also find it helps to run through these simple troubleshooting steps to check everything is correct with the cleaner:

    http://www.dyson.com/support/help.asp?article=626&product=DC14-ALLFLOORS_US

    If you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). Our experts can run through some checks over the phone and provide further assistance.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 22, 2011 | Dyson DC14 All floors Bagless Upright...

    1 Answer

    I have the Dyson DC14 and its like it's not brushing the carpet anymore, The brush is spinning, but its like it isn't self adjusting to the carpet height? It still has suction, but doesn't make the same...


    Hi its Darran at Dyson.

    It sounds as though the internal hose underneath the machine has twisted slightly. With the machine switched off, lay it on its side and look at the base. You should be able to see a small corrigated hose. Simply twist this a quarter turn clockwise which hopefully will allow the head to adjust again.

    If you are still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service

    Apr 18, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    My dyson vacuum appears to still have suction but it doesnt


    That means that the belt is stretched or worn. This causes the roller brush to not be able to turn the way its supposed to against the resistance of the carpet and therefore won't pick up well. You need to replace the belt. Here are the belts you need:

    Dyson DC14 Belts

    Feb 07, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    It wont vaccum


    If the brush isn't turning you need to replace the belts. You can get replacement belts here:

    Dyson DC14 Belts

    Nov 21, 2009 | Dyson DC14 All floors Bagless Upright...

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