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I have dyson dc24 I changed the roller yesterday and it worked on carpet. Today when I tried to use it on stairs the roller did not work. In trying to fix the handle is now facing the wrong way.

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Posted on Mar 11, 2010

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Dysonteam
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SOURCE: I have the Dyson Ball DC24. I can't get the roller

Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

Dysonteam
  • 167 Answers

SOURCE: On my dyson DC24 the beater bar attachment is not

Hi its Darran at Dyson.

You may to simply re-set the brush bar. The cleaner head will automatically switch the brush bar off to protect the motor should the brush bar become obstructed. To re-set this, switch the machine off, stand it upright and locate the red re-set switch on the side of the cleaner head. Push this re-set switch in as far as you can and then switch the machine back on. Once lowered into the vacuuming position, the brush bar should start turning.

If this doesnt resolve the issue, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service.

Posted on Apr 22, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson dc24 the brush stopped

    Hi there,

    Sorry to hear you're having a problem with your DC24. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    However, if you're still having issues, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 09, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: dyson dc24 brushes do not work even when i depress the silver button

      Hi there Alison, it's Jack at Dyson.

      DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

      http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

      You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

      I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com


      Posted on Dec 06, 2012

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      1 Answer

      I have a Dyson 24 ball. How do I get the brush to turn on?


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      https://www.thinkcrucial.com/search?type=product&q=dc24

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

      Jan 23, 2017 | Dyson DC24 Ball All-Floors Upright Vacuum...

      1 Answer

      My beater brush does not work tried every thing in the book but nothing works.Also the cannister release does not work.I have a DC24 Dyson. Serial#ce4-us-ear0380a .Purchasse 6/7/2013 Target.


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      https://www.thinkcrucial.com/search?type=product&q=dyson

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

      Dec 22, 2016 | Dyson Vacuums

      2 Answers

      Why are the rollers not going around


      Because either the connection is broken or more likley the drive belt is broken or there is too much carpet fluff, cat/dog/human hair on the brush.

      Aug 31, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Why does the roller not go round on my dyson DC24


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      https://www.thinkcrucial.com/search?type=product&q=dc24

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

      Jun 24, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Dyson dc24i brushes do not work


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      https://www.thinkcrucial.com/search?type=product&q=dyson

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

      Jan 11, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      My DC24 will not switch from floor to carpet mode? Roller is not stuck or full of lint. Bagless is clean.


      Hi there,

      I'm sorry to hear you're having difficulties with your DC24. If the brushbar will not rotate when the brushbar switch is pressed, you may need to reset the machine.

      With the cleaner facing you, you'll find a button in the red recess on the left-hand side of the cleaner head. Press this in until you hear an audible 'click' - it may help to use something like the eraser-end of a pencil to do this.

      The brushbar will never rotate when you have the machine standing in the upright position, so please make sure you have it reclined into the vacuuming position before testing it after pressing the reset button.

      This should resolve the issue - however, if you do need any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

      Best wishes,

      Jack
      Dyson Online Customer Support

      Jan 26, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      The front roller is not working on my Dyson DC24 upright vacum cleaner. I can't find a belt in the front assembly.


      Hi, it's Jack at Dyson.

      You may be able to resolve your problem by following these simple steps:
      http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

      If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US).

      Kind regards,

      Jack
      Dyson Customer Service

      Jun 05, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      The front roller is not working i tried to open the whole assembly of the bottom panel but the moter is not responding to any of the buttons assistance required urgent.


      Hi there,

      You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

      If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run though some checks over the phone.

      Kind regards,

      Jack
      Dyson Customer Service

      May 26, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Just purchased this Dyson dc24 today. brush doesn't spin after gettin tangled in a cord. removed the cord from the brush OK. I have several times: removed the brush and replaced it OK. pushed the red...


      When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

      Dec 17, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      I have the Dyson Ball DC24. I can't get the roller brush to come on...what do I do? I have pushed the red button on the side of the roller but it still does not engage...


      Hi its Darran at Dyson.

      The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

      Kind regards
      Darran
      Dyson Customer Service

      Mar 31, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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