Question about Dyson Vacuums

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Hi I have a dyson cinetic big ball . I accidentally picked up a piece of small metal chain and it gave of a rubbery burning smell , I have cleaned the brush bar and check it all over . Do you think it's ok to use again or have I caused damage

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  • Dyson Master
  • 52,099 Answers

We have no idea if you hurt it or not and trying it will do not more to it .

Posted on Dec 04, 2017

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6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

  • 1 Answer

SOURCE: DYSON MOTOR BRUSHES

how do I change the carbon brushes in a dc07, I have removed the brush units from the motor

Posted on Jan 18, 2009

galati2k
  • 281 Answers

SOURCE: Smoke and bad smell coming from the base

you need a nw belt but before you change the belt clean the burnt rubber off the motor shaft or your new belt won't last

Posted on Apr 04, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

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There is a short tube at the bottom and the changeover valve that switches from tools to the floor when you pull the handle back into vacuuming mode. Make sure the valve is switching back and forth smoothly and properly.

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Blow by , on canister


Hi Eddie, it's Jack at Dyson.

I'm sorry to hear you're concerned about your Dyson canister, but from the information you've provided I'm not clear on exactly which part you think may not be sealing correctly.

The quickest way of resolving this would be to call our experts directly so we can help further. If a repair or a replacement part is needed, we can confirm whether this would be covered under your Dyson warranty.

You can reach us by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

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Just bought and used but very hot is that normal


Hi Daun, it's Jack at Dyson.

Let me reassure you that it's normal for your Dyson Cinetic Big Ball to generate heat in use. You'll notice the exhaust air exiting the outlets in the ball shell feels warm - this is because it's just passed through the motor, which is also housed within the ball.

Like most Dyson vacuums, the Dyson Cinetic Big Ball is equipped with a thermal cutout, which would shut the machine down for protection if it actually started to overheat. Ordinarily this would be due to a temporary blockage, which should be easily resolved.

I hope this information answers your question, but remember our experts are on hand to help if you need further assistance at any point. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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