Question about Tissot T-Touch T33159851 Wrist Watch
Bought my T-Touch in August 05 and all was well until July 07, when the digital display went blank. Local dealer changed the battery and the watch worked for two weeks then dead again. After two more battery replacements in six weeks, the dealer put in a new movement and hey presto four weeks after that the watch has gone dead again. It starts by being unable to synchronize the watch hands with the digital display and no function of any T-Touch features, followed by the blinking of the display and then nothing. Of course, as luck would have it, the warranty is now up and the dealer's asking big bucks to fix. Not too sure I want to fix the damn thing, my cheap Seiko still keeps good time after 5 years. This is sure the last Tissot watch I will be buying. The Swiss can make crap watches after all.
I suggest writing to Tissot in both your home country and in the head office in Switzerland. Use both email and paper letters. If you can provide documentation of the attempted fixes that will really help your case. Since you had a history of problems you have every right to ask them to stand behind their product. Perhaps there is a new warranty on the replacement movement, for example. You have nothing to lose except a bit of time, paper and postage. You could even ask your dealer to back you up with this -- he or she will still get paid for the work if Tissot agrees to extend the warranty.
Posted on Dec 19, 2007
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