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The brush wont turn , I've also tried with another brush that I know works from another DC25 dyson but that wont rotate either ?

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  • Dyson Master
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Posted on Dec 04, 2017

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SOURCE: Dyson DC25 rotating brush doesnt work

There is a reset button on the side of the brush bar head. Press it.

Posted on Dec 20, 2010

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
    • BY ASKDYSON
    • 1 MIN
    • 127K VIEWS
    2011-09-29 · Want to watch this again later? Sign in to add this video to a playlist. How to clear and reset the brush bar of your Dyson DC25 or DC29 upright ...
  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
  • My dyson vacuum cleaner brush will not spin. It is not the ... howtomendit.com > ... > Household Appliances, Vacuum Cleaners My dyson vacuum cleaner brush will not spin. It is not the belt. ... How can I fix my dyson dc25? The turbo button is not working... Click here for the answer:
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  • Dyson DC25 brush won't spin when touching the floor. If I ... www.fixya.com > Forum > Vacuums > Dyson 2016-03-18 · Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?
  • Dc25 animal. front brush not working - Fixya www.fixya.com > ... > Dyson > DC25 Animal Bagless Upright Vacuum 2012-03-29 · ... Dyson DC25 Animal Bagless ... dc25 animal. front brush not ... I have a Dyson DC-25 animal. My brush bar did not spin and has been replaced with a ...
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Can't activate front brush


    Hi Sandy, it's Jack at Dyson.

    DC25 has a belt engineered to last the lifetime of the machine. It's protected by a sensor which shuts off the brush bar if something jams it. If your brush bar won't rotate it's likely it just need to be reset. Please follow the steps shown in the video I've attached.

    Tip: Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, recline the machine into the vacuuming position. Turn it on with the red on/off switch, then press the silver brush control switch twice.

    Please note: The brush bar will never rotate when the machine's standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Aug 19, 2013 | Dyson DC25 Vacuum

    1 Answer

    Hi,dyson dc25 overdrive,my brusher's wont go round,i have cleaned the brusher's and filter,loads of suction.the belt is intact and the roller move's feely by hand,could it be the switch


    Hi Stephen,

    I'm sorry to hear you've had difficulty with your DC25 Overdrive. If the brush bar won't rotate, and you've already checked the cleaner head is free of obstructions, it's likely it just needs resetting.

    You might like to take a look at the video below to make sure everything is correct with the machine. Once you've done this, if you turn the machine on, recline it into the vacuuming position, then press the silver brush control switch twice, this should reset the brush bar.

    If you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298. Just to let you know, calls are free from UK landlines, and the Helpline is available from 7am-10pm, 7 days a week.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com/

    Aug 01, 2012 | Vacuums

    1 Answer

    Brush not rotating on DC25


    Hi Terry,

    I'm sorry to hear you're having difficulties with your DC25. Your machine is equipped with a safety device which shuts off the brushbar if something jams it. After you've checked the cleaner head for any obstructions, you'll be able to reset the brushbar and get it running again. To do this, please follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ANIMAL

    You may also find it helpful to refer to the video below.

    This should resolve the issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Kind regards,

    Jack
    Dyson Online Customer Support



    [unremark-end]-->

    Dec 06, 2011 | Dyson DC25 Vacuum

    1 Answer

    The revolving brush part will not turn round on the mini turbine head wont spin


    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

    http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Oct 03, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    My brush bar wont engage on my dyson dc25. Where do I locate the reset button


    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

    http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 06, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Brush dose not go around


    Hi there,

    Sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brush bar if it gets tangled with a rug fringe, shoelace etc. After making sure the brush bar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brush bar running again. The easiest way to do this is to follow the steps shown in our guide:

    http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS


    Please note, the brush bar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 26, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    The rotating brush stopped during vacuuming


    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

    http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 26, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Just got a shoelace caught in the brush now brush doesn't spin...dc25 upright..


    Hi there,

    Your DC25 is equipped with a safety feature which shuts off the brushbar if it becomes tangled with a rug fringe, shoelace, etc. It's easy to reset - please follow the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

    This should get the brushbar running again. Please note the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the silver switch next to the red on/off switch to turn it off.

    If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly - one of our experts will be happy to answer your queries. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service

    Aug 07, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    2 Answers

    The rotating bar is not rotating. HELP!


    One of the buttons turns on the machine and the other turns off the rotating brush, since the Dyson does not work well at all on bare floors with the rotating bar running. The buttons on mine are right on the front of the machine and are very large.

    If your brush bar is turned on, but is not working,please turn off the machine, unplug it and turn it upside down. Take a look at the bar mechanism. Does it have thread or hair or any other long objects wrapped around it? If it does, remove these, using small scissors carefull if you need to. This kind of debris can easily stop the brush.

    If the bar still does not work, your vacuum belt is probably worn out or broken. you can order one here http://platinumvacuum.com/search.php?mode=search&page=1 or may be able to buy one at the same store where you bought the vacuum.

    Replacing the belt will require instructions and there is a video on how to do it here
    http://www.wonderhowto.com/how-to-replace-belt-dyson-dc25-385358/

    Good luck to you.

    Dec 20, 2010 | Dyson DC25 All Floors Bagless Upright...

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