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My Dyson Vacuum DC24 suction loss.

I've done all the recommended steps of cleaning filters & clear blockages yet the suction remains pathetically weak. I've even cleaned the seals & it didn't help much. The suction loss effects both the hose & floor head but the hose has even less suction power than the floor head even after checking for blockages.

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  • 676 Answers

You sound pretty savvy in your troubleshooting. Take a look at this video. You may have a split in one of your three suction hoses. I tried to find a video for a DC24 but to no avail. These two models are pretty close and this video should help you out.

Posted on Dec 04, 2017

Testimonial: "I checked the seals for tears but not the hoses haha THANKYOU very helpful, I really appreciate it :)"

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chris321918
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SOURCE: vacuum not picking up

At the top of your wand, do you have a plastic swivel that cover a hole in the wand? This is for when you are cleaning curtains, and if that is open, or cracked you will loose suction there... also check your hose for cracks, or breaks. If it were in the shop I would put a gauge on it... normal suction is about 80-95 inches of water lift at the end of the hose. Once you have check each section of the hose, and wand, check the housing for cracks, a missing gasket (Very Good Reason For Lack Of Suction) As to your Filter, how long have you used that one filter, you can clean them for a while, but once a paper filter gets full of FINE dust you won't get it all out, you will have to replace the filter itself at that point. I hope this was helpful.

Posted on Jan 19, 2009

  • 1 Answer

SOURCE: Dyson DC08

i managed to take the cyclone apart. here is some help with what i did I hope this helps. You will need a philips and torx screw drivers. Especially torx with T - handles and thin shaft makes the task much faster and easier.
1. first undo the screws holding the top handle.
2. lift that part of the handle and pull towards the other end of the handle at the same time. Care this is a tricky manoeuvre but the other end is just sloted in. sometimes may be glued so some force may be needed. see photo 1
59cbdbc.jpg
3 Once the handle is off. there will be screw under the end that you pulled off. undo that screw. see photo 57bd18a.jpg



4. Now turn the cyclone upside down. Pull the cone off. this is only a push fit and should pull off

5. Now you should be able to see the three torx screws holes as indicated in the photo.38c6322.jpg

6 The removal of these torx will enable this section to be pulled off exposing one more layer with three further torx screws to be removed as indicated in the next photo7a60cdc.jpg
7 Once the final torx screws are removed, turn the cyclone upright and the top bit which held the handle should come off exposing the complex combe structure. see photo 92fa764.jpg
8 Then you should be able to lift the combe structure as well see photo 349cdfc.jpg

9. and final photo of all the part that have come apart d6aa9d9.jpg

10. Thoroughly was all the parts with water and make ABSOLUTLY sure that the part are dry before putting it altogather again. Your vacuum will be as good as new. mine was. good luck and happy cleaning.

Posted on Apr 11, 2009

  • 1 Answer

SOURCE: My VAX Vacuum has lost ALL suction power. I've

vax power pet 1 filter keeps getting clogged up so dirt not going into cylinder

Posted on Apr 23, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: my dyson DC24 has very poor suction - all filters clean and hoses seem to be clear. had it for just over a year

    Hi there,

    I'm sorry to hear your DC24 doesn't seem to be picking up as well as it should be. From your description of the issue, it sounds as if there may be a blockage in the machine - to locate and remove this, please follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

    You may also want to take a look at the video below to make sure you've washed the filters as we recommend. Use cold water without detergent, and allow at least 24 hours for them to dry completely somewhere warm before replacing them. In normal use, this should be done at least once a month.

    I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Posted on Apr 11, 2012

    waka0303
    • 2 Answers

    SOURCE: loss of suction, sucking air through hole on side of housing. Whats causing this?

    The air hole on the side is a secondary air release if the suction is not reaching the dust collector detachable bucket. I had this same problem, if nothing is clogged in the hoses try scrapping all the dust off the cylindar screen filter inside the top of the detachable dust collector, I didnt realize that my filter screen had so much **** on it so I cleaned it off and the vacuum worked like a charm. Now the air can flow through unrestricted.

    Posted on Jul 21, 2012

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    Hi there, it's Jack at Dyson.

    Like most Dyson vacuums, DC24 includes a suction relief valve. This helps protect the motor when too little airflow is passing through the vacuum. This could be due to a blockage, or because the two lifetime washable filters are overdue for wash.

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    Hi there Coire, it's Jack at Dyson.

    The valve you've described is the suction relief valve. This will open when something is restricting airflow through the vacuum cleaner.

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    If you find this doesn't resolve the issue it's likely your machine has a blockage - to locate and remove this, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

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    My dyson DC24 has very poor suction - all filters clean and hoses seem to be clear. had it for just over a year


    Hi there,

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    I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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