Question about Ricoh Office Equipment & Supplies
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Posted on Jan 02, 2017
HI there below is the reason for your error message and it is to do with the laser unit and will normally need to be replaced when this message comes up.
Hexagonal mirror motor startup error 3-31
You could try resetting it by the following
· Try to clear the service call condition (for failures which are not related to the
fusing unit): switch the power off, wait 10 seconds, then switch back on.
I take it you have already tried this but if this doesn't work then the unit will need replacing
Posted on Jan 06, 2008
Yes, you have to go into the service settings and reinitialize the memories. I have to look it up but I will send them to you tomorrow.
Posted on Dec 11, 2008
the reason why the job(s) at the workstation say they are completed, and there is no job at the printer, is because the user code management has been turned ON.
if you turn user code management on, and do not setup users, with user codes, then jobs will continue to run like they are now. either turn OFF user code management, or setup users in the address book of the printer.
Posted on Apr 02, 2009
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