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Our washing machine only fills with water and does not proceed through the cycle to agitation. We can manually move the dial to spin, but its stuck in the initial position wasting water. I would say it was a machine problem, but we just replaced the machine! So that two machines in a row with the same problem. Is there something that could be wrong with our water or electrical hook ups that might be causing this problem? We have the hot and cold sent to the right hoses. Help!

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  • Eric Lybeck Jul 29, 2009

    It'll do each of the cycles if we manually move the dial. The actual cycle won't proceed. I would say it could be a problem with the machine, but we literally just installed this machine yesterday and the same exact problem was why we got rid of the other one. Is there something that could be wrong with the electrical outlet, you mentioned there could be something wrong coming from power outages. This looks like the only machine on the breaker circuit, should I reset the breaker? It seems like too much of a coincidence for the same problem to be coming up on both machines in a row. Thanks for your help so far!

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Does the machine have the capability to agitate? By this, I mean is the timer just not advancing or will the machine just not agitate? If it is capable of agitating, but the cycle just won't advance, it is usually caused by a faulty cycle timer. If it can't proceed the cycle because it can't agitate, then the problem could be a defective lid switch or some other defective component (motor coupling, transmission, etc.) Does it spin and pump out the water? I would check the lid switch first. It is inside the main housing near the door frame. The switch can be checked for continuity to see if it is faulty using an ohm meter or multimeter. If there is no continuity, the switch is defective and must be replaced.
As for your other question, and I don't know what the problem was with your old washers, but I really don't see how your water hook ups could cause a problem. As for your electrical hook up, you can meter the dryer cord for continuity and you can check that the outlet you are plugging into is providing the right voltage, but I think that it is probably just bad coincidence that you are experiencing similar problems to the ones you had in the past, although I have seen people who live in an area that has alot of power failures have problems, but it usually affects more than just one appliance or piece of electrical equipment.
Hope this helps and feel free to let me know any additional info that you think might be useful and I will do my best to help you figure it out. Best wishes.

Posted on Jul 29, 2009

  • Bruce Canfield
    Bruce Canfield Jul 29, 2009

    Since you can manually make the machine operate the various cycles, it is a defective timer and will have to be replaced. If this was the same problem that you experienced with your old washer and you suspect that something is causing it, all you can do is investigate. First, make sure that there is no indication that water is getting into the electronics somehow and look for an unusual level of corrosion on all wiring connections. Make sure that there are no chemicals being stored close to the machine that could have corrosive effects on electrical connections. You can use a multimeter to check the main power cord and the block on the machine. Also, check that the appropriate voltage is being supplied at the house's electrical outlet. Make sure that the house breaker for the circuit that the washer is on is operating properly. It is very rare that a breaker is bad and causes these type problems, however. These are some of the things that you might look at. I am sorry to hear about the problem that you are having and have had, and I hope that you find a resolution. Good luck and best wishes.

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