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Why is my dyson cinetic big ball vacuum so hard to push? Does not want to move on our carpet.

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  • Dyson Master
  • 1,320 Answers

You may need to get a vacuum with a height adjustment.

Posted on Dec 01, 2017

  • Thatvacguy.com Dec 02, 2017

    If the carpet is thick it may be because your vacuum cleaner is not adjustable and may not be the correct vacuum for your carpet.

    If the carpet is dirty or sticky and/or there is a layer of gunk on the bottom of the bottom plate it can make it hard to glide across the carpet.

    Check to be sure the wheels are spinning freely also.

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Posted on Jan 02, 2017

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SOURCE: My dyson vacumn is hard to push on carpeting. How do i fix it?

This happens when the bristles in the brush roll get worn down too short. Put in a new brush roll and the machine will pull itself over the carpet, so you hardly have to push at all.

Posted on May 19, 2009

  • 1 Answer

SOURCE: Dyson suddenly hard to push on carpet

I know this sounds silly, but it works. Turn it over and wipe all the black residue off the bottom of it (off the plastic on the bottom that rubs on the carpet as you push and pull it). I thought my husband was out of his mind when he told me that was the solution, but it really works.

Posted on Jul 10, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 1 Answer

SOURCE: Smartstrand carpet makes vacuums difficult to push

The seam problem could be an installation problem. It is important to pattern match any carpet with a pattern. If the carpet is a plush carpet, the seams should not be invisible, but not unsightly. If he carpet is a frieze, the seams should be hard to find. Any variance from these norms could mean a redo of the seams by a talented carpet installer. In a large room such as yours seams will never be invisible.
Good Luck, carpetguru

Posted on Sep 19, 2010

  • 4088 Answers

SOURCE: Pushes hard over the carpet and left lines in the

Check the axles of the wheels for debris accumulation. Also, make sure the height is set for the type of carpet that you have. Try pushing the machine on a bare floor--is it hard to move there also? Hope this helps!

Posted on Nov 28, 2010

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Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

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Hi Daun, it's Jack at Dyson.

Let me reassure you that it's normal for your Dyson Cinetic Big Ball to generate heat in use. You'll notice the exhaust air exiting the outlets in the ball shell feels warm - this is because it's just passed through the motor, which is also housed within the ball.

Like most Dyson vacuums, the Dyson Cinetic Big Ball is equipped with a thermal cutout, which would shut the machine down for protection if it actually started to overheat. Ordinarily this would be due to a temporary blockage, which should be easily resolved.

I hope this information answers your question, but remember our experts are on hand to help if you need further assistance at any point. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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